Occasionally our advocates encounter cases, like Beth Agnew’s, that make us want to beat our heads against the wall in frustration.
Gerald Pech’s flight to Baltimore is canceled and he wants a refund. But he purchased his tickets through Expedia, they were issued by Iberia, and the flight was canceled by American. So who is he supposed to ask?
When Bill Andrews and his wife tried to make their connecting flight to the U.S. in Madrid, they were prevented from boarding. But our advocates can’t help them get reimbursed for the expenses they incurred in changing their flights — for an excellent reason.
Iberia and JustFly try to play the blame game with Nancy Murray after a double-booking error leaves her with too many tickets to Spain. Now we’ve been called in to referee.
When Peter and Ruth Hume’s checked bag goes missing on Iberia Airlines, can our advocates help them get it back?
Alexandra Lovejoy’s luggage is lost on her way to Spain. Iberia offers her 11 euros for the trouble. Is that
Carol Weiss flew from Boston to Toulouse, France, on a flight booked through American Airlines and operated by Iberia. She arrived in Europe on May 13, but her checked bag arrived a week later, on May 20.
When Rosa Pasarin asks for a flight change, only to be offered a refund, can she expect Expedia to deliver? Find out.
Kathryn Frieze just wanted her money back. She had paid the airline Iberia $176 for an “extra legroom” seat on a flight from Chicago to Madrid, but the airline rescheduled her flight, dropping her upgraded economy class seat. Her repeated attempts to reach the airline proved futile.
Karen Smith loses her paper airline ticket to Spain and has to buy a new one. Now her airline is dragging its feet on a promised refund on the second ticket, and her online travel agency isn’t helping. How do you get them moving?
Here’s an important footnote to the airline industry’s year from hell. A closer look at the Transportation Department’s 2007 report card shows some carriers were likelier to lose your luggage, deny you boarding, get you to your destination late and provoke a written complaint. And some airlines were above it all.