Karen Smith loses her paper airline ticket to Spain and has to buy a new one. Now her airline is dragging its feet on a promised refund on the second ticket, and her online travel agency isn’t helping. How do you get them moving?
Iberia
Here’s an important footnote to the airline industry’s year from hell. A closer look at the Transportation Department’s 2007 report card shows some carriers were likelier to lose your luggage, deny you boarding, get you to your destination late and provoke a written complaint. And some airlines were above it all.
Elliott is consumer advocate 
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