Is your hotel room safe from phone scams?

It’s late at night and you’re asleep in a hotel room when you’re awakened by the room’s telephone. The caller identifies himself as the hotel manager and says he needs to get your credit card information again because of a hotel computer problem. Phone scams are the last thing on your mind.

What would you do if this happened to you?

Hyatt didn’t welcome my dog, so I canceled. Can the hotel keep my money?

Joshua Perry canceled his reservation at the Hyatt on learning that he couldn’t bring his dog. The Hyatt assured Perry that it wouldn’t charge him for the room, but it did so anyway — and successfully challenged his credit card chargeback.

Why did Perry have to pay for a room he couldn’t use?

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