Missed it by that much! Best Western denies best rate claim over 12 cents

Like a lot of companies, Best Western offers customers who book rooms directly through their website a “Best Rate Guarantee.” That’s good for the company, because they save the cost of commissions to third party booking sites. And it’s good for travelers, because they can rest assured they’ve found the best rate for their hotel room.

Starwood tweaks onerous cancellation policy after customers compare it to airlines

When Stewart Sheinfeld redeemed 10,000 Starwood points for a night at the W Chicago Lakeshore, he found a strange new rule at the bottom of his confirmation. It said if he canceled his room after 6 p.m. on the day of his arrival, he wouldn’t just lose his points — he’d also have to pay $689.

Starwood devalues award points in a “pretty sneaky” way

Why cut your frequent flier program and face public humiliation, as US Airways did last week, when you can quietly chip away the value of your awards in relative private? That’s what Starwood Hotels, which owns the Four Points, Sheraton and W brands, must have been thinking when they announced changes to their rewards program yesterday.

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