Mention alarm clocks to a frequent hotel guest and you’ll probably get an earful. Those ever-present digital clock radios frequently evoke feelings of confusion, frustration and even rage.
If you’re in the business of providing overnight accommodation, your first priority is to ensure that your guests receive a good night’s sleep. But do they deserve specific types of mattresses?
Angela Younger had no idea if the Marriott property at which she recently stayed allowed pets. But her question was answered soon enough when the property became a real “animal house.”
Like a lot of companies, Best Western offers customers who book rooms directly through their website a “Best Rate Guarantee.” That’s good for the company, because they save the cost of commissions to third party booking sites. And it’s good for travelers, because they can rest assured they’ve found the best rate for their hotel room.
I don’t know anyone who’s been scammed by a third-party hotel site. But I should have known better than to admit it — and in the Washington Post, no less.
Maybe you missed the announcement that the American Society of Travel Agents (ASTA) is introducing a “ground-breaking” new course focused on ethics in the travel industry.
If you’re like most travelers, you may not know the American Society of Travel Agents from the American String Teachers Association.
When Jim Reid checks into a Westin hotel, he inevitably catches a whiff of a “woody cedar and vanilla” scent called White Tea. It’s a pleasant smell to most guests, but not to him.
It’s time to ponder the absurdity of the fees around us. And maybe it’s time to do something besides argue.
Can a country require you to book a prepaid, nonrefundable hotel as part of your visa application? And what happens
They’re apathetic. They’re never around when you need them. And they lie.
Going somewhere in 2016? Here are three things to know before you leave.
It’s time for the Federal Trade Commission (FTC) to take decisive action against hotels that insist on advertising partial lodging rates.
I’m wary of chain hotels that push a warm cookie and bottle of water in my hands but then issue keys to a room with a nonfunctional toilet, wet carpet, and the air conditioning locked at 65 degrees.
When Brian Cross scored a “four star” hotel in Milwaukee recently through Hotwire, he assumed he’d be staying in an upscale property. But as I’ve noted in the past, Hotwire’s stars don’t necessarily compare to other established ratings systems.
There’s an unwritten rule in travel journalism that any story about pets on planes must contain at least one Chihuahua anecdote. I know, because I’ve written many of them. So let’s get right to Charlotte Coan and her travel companion, Cricket.
After President Obama’s negative comments about Sin City and his subsequent mea culpa (“I love Vegas — always have!”), I realize that this might not be the most prudent way to start a column. But how do you fire up a discussion about smoking in hotels without mentioning America’s capital of secondhand smoke?
Don’t look now, but the lobbyists appear to be giving up on Washington — at least when it comes to travel.
When Stewart Sheinfeld redeemed 10,000 Starwood points for a night at the W Chicago Lakeshore, he found a strange new rule at the bottom of his confirmation. It said if he canceled his room after 6 p.m. on the day of his arrival, he wouldn’t just lose his points — he’d also have to pay $689.
We didn’t need another survey to tell us that customer satisfaction had fallen to a new low in the travel industry. But we got one, anyway.
Why cut your frequent flier program and face public humiliation, as US Airways did last week, when you can quietly chip away the value of your awards in relative private? That’s what Starwood Hotels, which owns the Four Points, Sheraton and W brands, must have been thinking when they announced changes to their rewards program yesterday.