Tina Landess Petrich thinks she might have been Bamboozled by Hotels.com. She contacted our advocacy team after she booked a two-night stay in Venice at a special nonrefundable rate. But “seconds” after she pressed confirm, she noticed hefty additional fees included in the total. Has she been the victim of a scam?
When Paul Nahass’ son is locked out of a bed-and-breakfast in Montreal, he’s forced to find alternate accommodations. Can he get a refund for his new hotel?
When Mike Foley cancels his resort reservation, Hotels.com promises him a refund. But more than a year later, his $1,400 is still missing.
When Stephanie Slovon discovers that her hotel room is infested with insects, she immediately checks out, but is stung by Hotels.com’s refusal to issue her a refund. Can some buzz from our advocates in Hotels.com’s ear produce some compensation for Slovon?
When Narayan Ghimire was forced to cancel his hotel reservation on the morning of his planned stay, he did not expect any further charges from the hotel. So when the hotel charged his credit card three times the amount of the original reservation, he believed he was a victim of fraud.
Thomas McConnell had to cut his planned hotel stay in San Diego from seven days to five. But the online agency he used to book the room hasn’t given him credit for his stay.
Grace Hernandez makes a mistake when she books a hotel room. After fixing it, she’s entitled to a partial refund. Or is she?
You know the old saying, “Trust everybody, but cut the cards?” That phrase rings particularly true when dealing with customer service issues these days.
Gail Jaworski’s room isn’t ready when she and her husband arrive in Barcelona, Spain, and they’re left waiting in the rain. Although they eventually check in, she wonders: Who’s responsible for this late check-in?
Why won’t Hotels.com help Margarita Plaks? Why won’t I help her?
It was bad enough that Francisco Castanos had such a miserable stay at the Hotel del Parque in Guadalajara, Mexico, that he had to flee in search of another hotel. But his online travel agent, Hotels.com, made things worse by not honoring its own deal with the hotel for a partial refund.
After Dawn Polvorosa spends hours on hold, Hotels.com promises her $250 in compensation for her trouble. Although the company fixes her initial problem, the make-good offer is missing in action.
What’s the difference between pesos and dollars? John Flanagan knows, but he wonders if Hotels.com does.
Eric Levin needs a post-vacation vacation after returning home from Jamaica to find a $2,009 charge on his credit card from Hotels.com for a reservation he canceled.
When Judi McManigal arrives at her hotel in Paris, she discovers she doesn’t have a reservation. Her online travel agency won’t help her. Is she stuck with the bill?
Gladys Martin’s hotel room is uninhabitable, but the property wants to charge her for it, anyway. Is there any way to undo this mistake?
Question: We booked a ten-day vacation package in Cancun, Mexico through Hotels.com that included air, hotel and a rental car.
Renee Fasanella’s son is booked at a water park for spring break. Problem is, none of the pools are open. Why didn’t anyone mention that, and can he get his money back?
When Steve Broman tries to check in to his hotel, he finds that it’s closed for the season. Now Hotels.com won’t give him a refund until it can confirm the hotel is closed. How long should he have to wait?
Although Anthony Braxton cancels his hotel more than 24 hours before he checks in, the property charges a one-night penalty, anyway. Can’t Hotels.com help him get a refund?
When Carol Pulido tried to check in to the Puerto De Luna Hotel in Puerto Vallarta, Mexico, a few months ago, she got some bad news.
Kate Silver didn’t stay at the Hotel Arlecchino in Venice earlier this year, even though she had a confirmation from her online travel agency. Instead, she and her husband, Howard, were “walked” to the Hotel Continental when the Arlecchino was oversold.
When Nula Fales’ granddaughters are charged for an extra room, she appeals to her online travel agent for help. But it won’t return her money, even though she didn’t mean to reserve two rooms. Is she out of luck?
Reading comprehension is one of the foundations of primary education. (I ought to know. My eight-year-old struggles with his reading assignments from time to time.) But you’d expect a full-grown employee to actually take the time to read and understand something like a complaint email, right?
Michael Rosenthal is promised a high-speed Internet connection when he reserves a room at the Ramada Charleston through Hotels.com. Problem is, there’s no connection in the Ramada’s rooms when he checks in. What now?
When Zoraida Fernandez checks into her hotel, she’s met with two surprises: Both of her rooms reek of cigarette smoke, and one of them has only one bed, instead of the two she was promised — this, despite the fact that her online agency, Hotels.com, had guaranteed her two nonsmoking rooms. The agency offers her a discount and a voucher. Should it do more?
Sometimes, the Internet isn’t the best way to book a hotel room.