When Carol Pulido tried to check in to the Puerto De Luna Hotel in Puerto Vallarta, Mexico, a few months ago, she got some bad news.
HOTELS.COM
Kate Silver didn’t stay at the Hotel Arlecchino in Venice earlier this year, even though she had a confirmation from her online travel agency. Instead, she and her husband, Howard, were “walked” to the Hotel Continental when the Arlecchino was oversold.
When Nula Fales’ granddaughters are charged for an extra room, she appeals to her online travel agent for help. But it won’t return her money, even though she didn’t mean to reserve two rooms. Is she out of luck?
Reading comprehension is one of the foundations of primary education. (I ought to know. My eight-year-old struggles with his reading assignments from time to time.) But you’d expect a full-grown employee to actually take the time to read and understand something like a complaint email, right?
Michael Rosenthal is promised a high-speed Internet connection when he reserves a room at the Ramada Charleston through Hotels.com. Problem is, there’s no connection in the Ramada’s rooms when he checks in. What now?
When Zoraida Fernandez checks into her hotel, she’s met with two surprises: Both of her rooms reek of cigarette smoke, and one of them has only one bed, instead of the two she was promised — this, despite the fact that her online agency, Hotels.com, had guaranteed her two nonsmoking rooms. The agency offers her a discount and a voucher. Should it do more?
Sometimes, the Internet isn’t the best way to book a hotel room.
Elaine Farkas cancels her hotel room in Sedona, Ariz., but her credit card is charged for the night. Now her online travel agency claims she was a “no show” and refuses to refund any of the money. Is Farkas out of luck?
Days Inn isn’t having a good day. This morning, I reported on Charles McGovern, the Days Inn guest who booked a room at the wrong Days Inn and ended up losing $220. I’ve just wrapped up another Days Inn case that involves the loss of almost the same amount of money.
Elliott is consumer advocate 
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