It may sound insignificant, but to Mona Ogden, the fireworks at Disneyland are a big deal. She even spent $900 to upgrade into a “club-level” room at the Disneyland Hotel on a recent visit because they promised “a view of the Disneyland Park fireworks show from above with in-house soundtrack.”
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Erika Spott is a card-carrying member of Choice Hotels’ loyalty program, and she gives the hotel chain her business because she can always count on getting clean, reasonably-priced room.
When Brian Cross scored a “four star” hotel in Milwaukee recently through Hotwire, he assumed he’d be staying in an upscale property. But as I’ve noted in the past, Hotwire’s stars don’t necessarily compare to other established ratings systems.
Anna Johnson is unhappy with her Hotwire hotel room. Her problem: The site isn’t consistent with its star ratings, and now she’s stuck with a room at a property she didn’t want. Is she entitled to a refund?
Alexa Buffini admits she made an “honest mistake” when she booked her rooms through Priceline and bid for the wrong date. She hoped the company would help her fix it.
One moment, 8-year-old Brent Midlock was swimming in a shallow saltwater pool at an all-inclusive resort in Playa del Carmen, Mexico. The next, he was gone.
Athena Foley and her husband wish they’d never stayed at the Hotel Ändra. When they checked into the Seattle boutique hotel this summer, one of their bags was stolen after they surrendered it to the bellhop.
A few interesting numbers here from our friends at Smith Travel Research. These are average daily room rates for all U.S. hotels through September (green) and for the year (blue). Notice anything?
A death certificate can be a trump card for travelers who want a refund. Whether you’re locked into a nonrefundable hotel room or a consolidator ticket, proof of a relative’s death can loosen the rules — if not get them waived entirely.
Hotwire’s low-price guarantee says you can be “sure they’re the lowest prices you’ll find.” But that’s not what Carol McCoy discovered when she booked a hotel in Rehoboth Beach, Del., on a recent holiday weekend.
When Carol Pulido tried to check in to the Puerto De Luna Hotel in Puerto Vallarta, Mexico, a few months ago, she got some bad news.
It’s been a while since the last missing hotel reservation case, and here’s one with an interesting twist: The booking was made through an airline website.
Here’s a relatively common problem with a so-called “opaque” booking site — with a relatively common resolution.
As I reviewed my hotel bill at Harveys Lake Tahoe recently, I noticed something unusual: Instead of charging me $11 a day for wireless Internet, they were asking for three times as much.
Christa Webster doesn’t trust her hotel towels. And with good reason.
Elliott is consumer advocate 
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