Adelaide Northrop’s preferred accommodation in St John, U.S. Virgin Islands, is unavailable so she books an alternative hotel through Tripadvisor that is advertised as having a zero penalty cancellation policy. When her first choice suddenly offers her a reservation, she happily confirms. The problem? Tripadvisor charges her a $911 cancellation fee.
When John Thompson lands in Washington D.C., he discovers that the last connecting flight to Boston has left without him. An American Airlines representative assures him not to worry — he will be put on a flight the next morning and his hotel will be covered for the night. So why is his request for reimbursement rejected?
They’re sleek, stylish — and a little subversive. They’re the new Sun Valley hotels, the Hotel Ketchum and the Limelight Hotel, and they already have stories to tell.
So you’ll never do business with them again?
We see it all the time: “I’ll never fly that airline.” “I’ll never rent cars from that agency.” “This is why I never book a travel reservation through that company.” “I never stay at a hotel in that chain.” Many of our stories and forum threads contain some variation of “I’ll never do business with” some company.
OK, that’s certainly your choice. But here’s why you should keep it to yourself.
If a picture is worth a thousand words, then Maria Telegdy’s photos from her recent stay at a Relax Inn would make for a disturbing novel. Since we don’t have space for a novel here, we’ll just have to summarize her case and share the images with you.
Ellen Kim reserved three nights at the Hotel San Zulian in Venice, Italy, through Booking.com. But when she checked in, a representative told her the property was overbooked and sent her to the Hotel Panada.
Bill Chromizky and his wife are excited to travel to the path of this summer’s solar eclipse. They book a hotel in advance through Expedia, but when they arrive, they’re told that their reservation had been canceled. The Chromizkys are forced to relocate to a more expensive hotel. Can our advocates bring them some sunshine and reimbursement for their extra expense?
When Beverly Hoff spots a lower price for her hotel, she asks Priceline to honor its “Best Price Guarantee.” But Priceline unexpectedly reverses its credit to Hoff’s account and wins a chargeback months later. Can our advocates persuade Priceline to return the credit to Hoff?
Look out — the hotel “convenience” wave is spreading.
Tamara Myers thought that her hotel bill at the Westgate Las Vegas Resort & Casino would come to $415. At least that’s what Otel.com, the website through which she booked the room, promised her.
Roland Tognazzini pushes the wrong key when he reserves a room through Expedia and ends up with nine extra unwanted rooms. They’re nonrefundable. Is there any way to fix the error?
Moinuddin Sayed booked a room on Priceline with one bed, which is exactly what the Sheraton Rockville gave him.
When Mike Foley cancels his resort reservation, Hotels.com promises him a refund. But more than a year later, his $1,400 is still missing.
When Stephanie Slovon discovers that her hotel room is infested with insects, she immediately checks out, but is stung by Hotels.com’s refusal to issue her a refund. Can some buzz from our advocates in Hotels.com’s ear produce some compensation for Slovon?
More than a year in advance, Nancy Barnby secures her lodging inside the direct path of the August 21, 2017, solar eclipse viewing area in Oregon. Now she needs our help because that hotel has changed hands and her reservation has been summarily discarded by the new owner. With just weeks left before the eclipse, is there any way to save her celestial experience?
After her family’s stay at the Island Country Inn on Bainbridge Island, Wash., Camille Derricotte found an unexpected and mysterious charge on her credit card.
As you walk into the 4290 Bistro at the Crowne Plaza Palo Alto, in California’s Silicon Valley, you’ll see a plaque commemorating the property’s place in technology history. It was here that Internet pioneers Vint Cerf and Bob Kahn developed the TCP specification in 1973.
Luis Gonzalez of Miami is out $570. He wants us to help him get his money back. It all comes down to taking the time to read what is on your computer screen before you click the button that says “buy.”
Hilton is charging Mary Zimmerman a $45 smoking fee because one of her relatives smoked in a hotel room. Well, of course she did. It was a smoking room.
When Julia Ingle books a four-day stay at a Days Inn in San Antonio through Hotwire.com, she isn’t expecting a broken box spring, bloodstained sheets and bedbugs. But that’s exactly what she gets. What she doesn’t get is a refund from Days Inn. Can our advocates help her get compensated for what she got?
When Lisa Starrett’s cat was run over by a car in a motel parking lot, she was faced with a $2,500 vet and hospital bill.
When Narayan Ghimire was forced to cancel his hotel reservation on the morning of his planned stay, he did not expect any further charges from the hotel. So when the hotel charged his credit card three times the amount of the original reservation, he believed he was a victim of fraud.
Liz Vivas was planning on spending the weekend in Los Angeles. She was traveling with Delta Air Lines on business to speak at a conference. But the night before she was due to fly, she received a text informing her that her flight was canceled.
Caleb Short makes a reservation through Travelocity for a three-night stay at the Solstice Hotel in Erie, Pa. When he checks in, he finds the property in the midst of renovation work that makes him feel that it’s an unfit place to stay. Hotel management promises him a refund, then reneges. Travelocity refuses to help. Can we?
What caused the bad smell in Megan McCarron’s hotel room? A cigarette? A joint? Or was there no bad smell at all – just an attempt by the hotel to collect an additional $200 from McCarron? That’s what she suspects. And for good reason: neither she nor her boyfriend smokes.
Rhonda Arnold and her daughter were looking forward to a lovely weekend at the Jersey Shore. They didn’t expect luxury — but they also didn’t expect mold and filth in their motel room. Now they want a refund. Can we help?
How safe do you feel in your hotel room? Safe enough to carry valuables? Safe enough to lock them in your room safe? Based on Vadim Oleinikov’s experience in the Dominican Republic, even the most impenetrable means of security can be penetrated.