Why is Travelocity doubling the rate for my hotel room?

When Joseph Pollard checks in at the Grange Blooms Hotel, he is charged nearly double the rate for the room he reserved through Travelocity. Neither the hotel nor Travelocity will honor the original rate or negotiate with him. Can our advocates stop the runaround?

I was charged a $14 booking fee! Is this a scam?

During an internet search for the Cedar Lodge Hotel, Michael Hughes clicked on what he thought was the hotel’s official website and booked a room. The trouble came when he needed to cancel the refundable reservation. That’s when he discovered that he had actually booked through a third-party website — one that charges a nonrefundable booking fee.

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