What's the book corporate America doesn't want you to read? Find out now -- or you could get scammed.
Donald Johnson accidentally reserves a nonrefundable room in Oklahoma City instead of Enid, Okla. Now his hotel wants to keep the money. Can he get a refund? Or is he stuck with a room he can’t use?
Jerry Stannard booked a room at the St. Gregory Luxury Hotel & Suites in Washington through Expedia recently. But when he tried to confirm the reservation by phone, no one had heard of him. He had to pay for another room, even though Expedia already had his money.
Elliott is consumer advocate Christopher Elliott's site. You'll find everything you need here to fix your travel-related problems. For all other consumer grievances, please see On Your Side.
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