Richard Peterson surprises his wife with a Holland America “Cuban Explorer” cruise for their 40th wedding anniversary, but he fails to check the itinerary or the cancellation terms. So when his wife rejects this gift, he is in a bit of a bind. Can we help?
When Holland America changes the departure port for a Chilean cruise, Robert Houston and his wife have to scramble to change their tickets. Should the cruise line help them, or are they on their own?
Allen Mcdowell and his wife book a cruise package with flights. When they arrive at the airport for the return trip, they learn that their flight is changed. But, they aren’t notified of the change and they miss the flight. They have to buy new tickets, and can’t get their money back. Can our advocates help them get reimbursed?
Linda Keberle and her husband planned a 12-day Baltic vacation on a Holland America cruise, departing from Copenhagen, Denmark. But while they were still at the Cleveland airport, British Airways shut down its operations. The Keberles canceled their trip, believing that they would not be able to make their connecting flight on British Airways to Copenhagen.
When Donald Horger and his wife had to cancel their cruise, they filed a claim on their “cancel-for-any-reason” insurance policy with Holland America. But their claim was partially denied. The Horgers’ unfortunate story is a reminder to read the fine print in travel insurance contracts with extreme care, because canceling a cruise or other trip can result in severe financial losses, even with “cancel-for-any-reason” insurance coverage.
Holland America may have inadvertently let out one of its best kept secrets. It happened by accident, by its own agents’ errors and omissions. And we have Frances Perry to thank for the information.
When Jo Hall’s husband has to cancel his cruise at the last minute and she sails alone, she wonders if she’s entitled to a partial refund.
One of the cardinal rules of my consumer advocacy practice is to never get between a travel agent and a
Elmer Purkey suspected there might be trouble with his birth certificate on his planned seven-day Eastern Caribbean cruise on Holland
Robert Dockery’s eastern Caribbean cruise on Holland America’s M.S. Maasdam got off to a bad start when it was delayed in order to conduct a “supersanitization.” It came to an even worse conclusion when Dockery and his wife became “deathly” ill with a gastrointestinal virus and remained in their stateroom, subsisting off Jell-O and toast.
Jerry McClure and his wife were looking forward to a seven-day western Caribbean cruise on the Holland America Ryndam late last year, when disaster struck. McClure’s wife fell and broke her neck less than a month before they were scheduled to fly to Tampa to board the ship.
Cruise refunds. There, didn’t your blood pressure just go up? Mine sure did.
My thanks to the passengers and crew of the Holland America’s Ryndam, who returned to San Diego, Calif., yesterday on a norovirus-infected vessel. The highly contagious gastrointestinal virus reportedly afflicted 100 vacationers on the 10-day cruise, and provided a nice news peg for my latest column.