Jerry McClure and his wife were looking forward to a seven-day western Caribbean cruise on the Holland America Ryndam late last year, when disaster struck. McClure’s wife fell and broke her neck less than a month before they were scheduled to fly to Tampa to board the ship.
Holland America
Cruise refunds. There, didn’t your blood pressure just go up? Mine sure did.
My thanks to the passengers and crew of the Holland America’s Ryndam, who returned to San Diego, Calif., yesterday on a norovirus-infected vessel. The highly contagious gastrointestinal virus reportedly afflicted 100 vacationers on the 10-day cruise, and provided a nice news peg for my latest column.

Elliott is consumer advocate
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