Solving the credit card “hold” mystery
The credit card hold mystery happened to Judith Searcy when she stayed at the Portland Marriott Downtown Waterfront in Oregon this summer.
The credit card hold mystery happened to Judith Searcy when she stayed at the Portland Marriott Downtown Waterfront in Oregon this summer.
Holding a plane for a passenger is an iconic customer service gesture. In a different era of commercial aviation, before on-time arrivals became so important that aircraft doors closed 15 minutes before departure, planes were almost routinely kept at the gate for passengers who were trying to make a connection or who were just late.
It’s easy to be an airline industry critic in an era of “no waivers, no favors” and fees on top of fees. It’s easy to paint airlines as heartless corporations that treat us like self-loading cargo.