It’s easy to be an airline industry critic in an era of “no waivers, no favors” and fees on top of fees. It’s easy to paint airlines as heartless corporations that treat us like self-loading cargo.
HOLD
Lizelle Figueroa calls Expedia to hold her ticket to California. But shortly after that, she’s rushed to the hospital, where she spends five weeks. When she’s released, she finds out that her online agency has bought the ticket. Now it won’t give her a refund. Did Expedia misunderstand her request? And will she get her money back?
One of the secret loopholes that most air travelers don’t know about is the 24-hour grace period. Airlines like United will allow you to cancel your itinerary for a full refund if you find a lower fare within a day. But how do airlines define “day”?
Elliott is consumer advocate 
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