Whose side are you on? Here’s a hint

One of the most common reader questions we get here is, “Whose side are you on?” It happens when my advocacy team, or I, gently turn down someone’s request for help — something we often do in our Case Dismissed posts.

The answer is: We’re on your side, of course. But we have to say “no” to make our “yeses” as effective as they can be.

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