It’s a common problem with an uncommon resolution. Stephen Andrews accidentally typed his name as “Stehen” when he booked a package tour through Travelocity, and he thought a quick call to the airline might fix the problem. Unfortunately, it wasn’t.
HAWAIIAN AIRLINES
The Transportation Department has fined three airlines for consumer rule violations, signaling a new “get-tough” approach to the airline industry, if not in practice, then at least in principle.
Hawaiian Airlines doesn’t get a lot of complaints compared with some of its competitors on the mainland. But when it does, they are typically serious in nature. Serious — and intractable — enough to merit their own entry on this site.
Gerry Schwartz reserved a Advantage car when he booked his Hawaiian Airlines tickets online. It just took a few extra clicks and the weekly rental cost only $270. So why did he end up spending an extra $707 for his car?
Elliott is consumer advocate 
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