When Mai Le contacted us concerning her recent “near-fatal’ injury on Hawaiian Airlines, we were surprised to hear that the airline appeared to be unsympathetic to her plight. We suspected there was more to the story — and that was a correct assumption.
If there were a movie titled “Escape from Hawaii,” Chaya Friedman could be the star. She and her husband are stuck on the island of Molokai and miss their connection in Honolulu to get home to the Chicago area. She is forced to buy tickets on another airline in order to make it to Honolulu on time. Can our advocates help her get reimbursed for her expenses?
Waiting in line to board a flight can be a good thing.
Charlie Williams and his wife were hit with some flight delays on their way to Hawaii. But then they did something that compounded their problems — something that cost them several thousand dollars. Now they want to know if we can help get their money back.
After Hawaiian Airlines canceled their flight, Victoria Wasserman and her family spent over $500 for food and hotel accommodations. Wasserman sought full reimbursement from Hawaiian Airlines, but it would pay only half of the cost.
Joshua Feldman claims that his four-pound Chihuahua, Tiki, is a “service dog.” But on a recent attempt to board a Hawaiian Airlines flight, the gate agent claimed that Tiki is an “emotional support animal.” Who is right? There’s an important distinction between the two types of animals – and it kept Feldman and his wife from flying that day.
What’s a company’s word worth? If you said “nothing” then you must be acquainted with Elaina Savino, whose boyfriend is having trouble flying from Honolulu to Boston on Hawaiian Airlines.
No one likes canceling or rescheduling flights, especially due to illness.
Linda Myler needed to do just that when her dad got too sick to travel a day before Myler and her parents were to leave for New Zealand via Hawaiian Airlines.
For Janice Jinings, her upcoming vacation in Australia was supposed to be a trip of a lifetime. But has her airline turned it into an adventure of a lifetime? Or is this her online agency’s fault?
It’s a common problem with an uncommon resolution. Stephen Andrews accidentally typed his name as “Stehen” when he booked a package tour through Travelocity, and he thought a quick call to the airline might fix the problem. Unfortunately, it wasn’t.
The Transportation Department has fined three airlines for consumer rule violations, signaling a new “get-tough” approach to the airline industry, if not in practice, then at least in principle.
Hawaiian Airlines doesn’t get a lot of complaints compared with some of its competitors on the mainland. But when it does, they are typically serious in nature. Serious — and intractable — enough to merit their own entry on this site.
Gerry Schwartz reserved a Advantage car when he booked his Hawaiian Airlines tickets online. It just took a few extra clicks and the weekly rental cost only $270. So why did he end up spending an extra $707 for his car?