Mary McInnis-Efaw buys a package to Hawaii through United Vacations. But when the price of her ticket falls by $733, United refuses to offer her a voucher for the fare difference. Is it allowed to do that?
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HAWAII
Refueling fees are a contentious issue for car rental companies, drivers, and government regulators. Last summer, Hertz changed its refueling policy after being pressured by customers and government officials, but other companies have imposed increasingly strict terms when it comes to gas charges.
Social media is making headlines in the travel world today, whether it’s my colleague Anita Potter’s wall-to-wall coverage of Cruisecriticgate, or my recent observations about the growing influence of travel bloggers. Both of these stories raise an interesting question: What happens when the travelers who wield new-media power are wrong?
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