Thirty-two dollars. That’s all that separated a good cruise from a bad one, in Nick Prewett’s mind. That’s how much he’d paid Carnival for ground transportation back to Miami International Airport through its Web site.
GROUND TRANSFER
Her vacation package includes transfers from the airport to her hotel. But when she lands in Kingston, Jamaica, there’s no van to pick her up. What does N.M. Johnston’s tour operator, Apple Vacations, owe her?

Elliott is consumer advocate
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