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No refund for the wrong Chichen Itza tour

December 12, 2009

Nancy Giese books an overnight tour to Chichen Itza, but when she arrives in Cancun, she’s told she only has reservations for a day trip. Now her tour operator is refusing to refund the difference between the tours. Is there anything she can do?

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Elliott is consumer advocate Christopher Elliott's site. You'll find everything you need here to fix your travel-related problems. For all other consumer grievances, please see On Your Side.
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No refund for the wrong Chichen Itza tour

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