Mary Yostos needs your advice. She had a horrible experience at the Grand Hotel in Minneapolis last September. While at a wedding party, her wallet was stolen. Her complaints to the hotel were for nothing. “They said the restaurant on the second floor was technically not part of the hotel,” she says. So she wrote [...]

Elliott is consumer advocate
WHAT'S YOUR PROBLEM? If you're having trouble with a travel business - any business - and you've reached a dead end, maybe I can help. Send me an