Their advocacy results in big, embarrassing airline fines. They’ve helped create federal agencies that make air travel safer. And they’ve brought competition and transparency to the skies.
If you’re a right-leaning reader or a fan of the current presidential administration, you probably won’t make it past the headline of this story. And if you do, it will only be for the purposes of scrolling down to leave an angry comment at the end of the article.
But if by chance you made it this far, please remember last week’s column on how the Trump administration could help consumers. And also, that there are at least two sides to every story — especially this one.
The Forbid Airlines from Imposing Ridiculous (FAIR) Fees Act introduced recently is a subversive new law that raises more questions than it answers.
It’s time to ponder the absurdity of the fees around us. And maybe it’s time to do something besides argue.
Kendra Thornton is an unlikely candidate for government aid, but when Frontier Airlines recently denied her a seat on a flight from Chicago to Denver, that’s exactly what she got.
It seems the antipathy felt toward the Transportation Security Administration isn’t limited to molested travelers. Lawmakers reviewing TSA performance records this week have slammed the agency’s performance as “pitiful.”
When I was in my mid-20s, a police officer neighbor gave me a Dallas Police Association sticker for my car.
The days of a freewheeling, lightly regulated airline industry, in which a carrier can charge whatever fees and fares it
Government fines against airlines for consumer rule violations are on track to hit a six-year low as the U.S. Department
Donald Lessard did a double take when he saw the name on his airline ticket: “Donald Jeffries.”
Frequent-flier programs are rigged to favor airlines, deceive passengers and cost consumers billions of dollars. At least that’s the contention
The government shutdown was supposed to be a non-event for travelers, but it didn’t quite turn out that way.
Peter Bauer is mad.
No one was surprised by this week’s report that the Transportation Security Administration glossed over the health risks of its airport X-ray scanners.
Mary Ann Hoey thinks she’s applying for the government’s Global Entry program. Instead, she pays $50 for a similar program called Nexus. Now, the government is refusing to refund the fee. Can she get her money back?
Stung by the traveling public’s disapproval of its one-size-fits-all approach to passenger screening, the Transportation Security Administration last month announced that it would begin testing a new trusted-traveler program. But if you think that the next time you fly, you’ll speed through the security line like it’s 1999, you’re probably in for a letdown.
The problem with proposed rulemakings is that they often run on forever, and the journalists who are supposed to review them and report back gloss over the really important material.
Or having kids. That’s not to understate the tragedy of hyperthermia in parked cars, which kills at least 27 children every year. It’s the number-one, non-crash vehicle-related cause of death for of our nation’s kids, according to the Transportation Department.
Travelers who complain to the government — particularly the federal government — get such empty promises as “look into the problem,” form letters, or no response at all.
When it comes to fines, the Transportation Department is on a roll. Last month saw an unprecedented number of actions against airlines for deceptive fare advertisements. And now, the government has put a cruise line in its crosshairs.
The European Union is aggressively pursuing online travel agencies that sell airline tickets under false pretenses. A new report by EU authorities reveals that 1 in 3 Web sites have been written up for “misleading advertising and unfair practices” since last fall. You don’t need me to tell you we have the same problem over here. But where’s our government?