Silicon Valley draws me to it like a powerful magnet, with its Mediterranean climate, irresistible culture of innovation and iconic technology brands that have defined a generation. It pulls in my whole family, which, like many Americans, lives in a world defined by Apple, Facebook and Google.
During an internet search for the Cedar Lodge Hotel, Michael Hughes clicked on what he thought was the hotel’s official website and booked a room. The trouble came when he needed to cancel the refundable reservation. That’s when he discovered that he had actually booked through a third-party website — one that charges a nonrefundable booking fee.
When Alex Baretta’s Google Pixel went on the blink, the company agreed to replace it with a refurbished mobile phone. Baretta isn’t happy with that resolution: He wants an entirely new phone. But he hasn’t had any luck convincing Google that it should provide him with one.
Sheila Lamb is getting email for the wrong Sheila Lamb. Can Google fix it?
Maybe Google is evil, after all.
If you think fake ads are just a Saturday Night Live gag, think again. They’re an ongoing problem — with real consequences for consumers. Especially online.
One example: fake Google Ads.
My grandmother was telling me recently about a “nice man who called to help” her with security issues that were causing problems with her computer. The problems, you can guess, weren’t real. The security issues, however, are.
When David Sun needs a cheap ticket, he Googles it. When James Pillow wants to fly somewhere, he doesn’t.
No one seems to care that Michael Rudolf’s Google Nexus doesn’t work. Can this device be saved?
Liz Owen needed help, and she needed it fast.
If you have a driver’s license, chances are that you also have an amusing story about GPS directions. Here’s mine.
As some of you may have noticed, I’ve been on the road a lot lately. I’m traveling across the country
If you haven’t Googled a flight itinerary recently, you should try it.
Can a book trailer be too controversial for Google?
When Brittany Laughlin needed to fly from Chicago to San Francisco last month, she tried something new. Instead of visiting an online travel agency or an airline Web site, she headed over to Google Flight Search, the newest and most controversial travel site to launch since Orbitz opened its doors a decade ago.
True story: US Airways, which has been in the news this week for announcing it will add first class service to its smallest planes, sent frequent flier Margery Wilson the following apology late yesterday.
Conventional wisdom says most airfare searches start at an online travel agency or airline website. But the conventional wisdom could be wrong.
Don’t you just love Google’s “autocomplete” — the feature that tries to guess what you want while you’re typing?
Well, my invitation to Google Wave showed up this morning (if you’re on Wave, here’s how to reach me). Wave is described as an online tool for real-time communication, but I’ve been following its development since this spring, and for me, it represents more than that. Wave has become something of a metaphor for the changes taking place in journalism, and specifically in travel writing.