Shortly after Etta Lazarus buys $381 in Carmel Kitchen gift card credit, the restaurant closes. The chain won’t refund her money. Is she stuck with a useless piece of plastic?
Denny Eaplin loses $184 in Target gift card credit when someone else redeems it in a different state. The company won’t return the money. Is there any hope for him?
Did you hear about the guy who ordered a gift card that didn’t work? When he tried to exchange it, the company told him to get lost.
True story. How do I know? Because it’s my story.
After Sam’s Club charges Sharon Guo for items it can’t ship — and then fails to refund her for the items — she reaches out to our advocacy team for help. Can we fix her problem?
Glenn Montigny has $100 worth of gift cards to Carrabba’s Italian Grill, but the only one near him has closed. Can he transfer the balance to a gift card for another restaurant chain?
Bill Foy’s gift cards don’t work. Why isn’t Adorama listening to him?
Gesine Van Der Meer’s gift cards are worthless. Why won’t CardCash, the company through which she purchased them, offer a refund? And is there anything our advocacy team can do to help?
Sometimes consumer advocacy gets personal. Even if you’re a professional.
Hey Target, what’s going on with your gift cards?
I’m asking for customers like Kathie Nguyen. There’s a whole group of them out there, I suspect. I know because I’ve heard from them, and I know you’ve heard from them.
Did you hear about the guy who ordered a gift card that didn’t work? When he tried to exchange it, the company told him to get lost. True story. How do I know? Because it’s my story.
Gift cards are among the most popular presents, because of their “convenience.” They’re small, easily transferable, and simple to send to friends and family. But they stop being “convenient” when their issuers refuse to honor them or when the funds are stolen, as Melissa Taylor discovered.
A suspected data breach on three Target gift cards prompts a shopper to contact us for help. But then he remembers something else he saw on our site.
American Express claims its gift cards “are an easy and convenient way to show you care.”