If your flight is canceled, does your airline still have an obligation to get you to your destination on time?
If it seems as if airlines are getting away with more passenger-unfriendly behavior, maybe it’s because they are.
The Aviation Consumer Protection Division of the Department of Transportation (DOT), which is responsible for enforcing federal consumer-protection regulations, is on track to punish significantly fewer airlines this year, issuing 18 consent orders for $3.1 million in civil penalties. By comparison, the DOT had 29 orders worth $6.4 million for 2016, which included a $1.6 million fine against American Airlines for violating its tarmac delay rules handed down in mid-December. Barring a last-minute flurry of penalties, 2017 will be a much quieter year for the department.
Why is R.K. Mohan getting mysterious bills from Frontier? He isn’t even a customer. I investigate.
When the phone company can’t get Cheryl Roy’s phone line right, is she owed anything for the hours of wasted
What should you do when you’re caught in the crossfire of a corporate merger gone bad? That’s not a hypothetical
Whose fault is a declined credit card? That’s the question Jenni Turbeville is asking, and it isn’t the first time
Catherine Wilbur says she was duped by Frontier Airlines, specifically its EarlyReturns loyalty program, which promises you can earn an award flight “for as little as 20,000 miles,” and says the fastest way to get there is through its $69-a-year affinity card.
It seems airlines always have their hands out for more fees. And you can forgive David Shuffelton for thinking so.
Margaret Waldman’s surprise airline “refund fee” is a mystery. Solving it could be a bad sign for all of us.
Wrong on so many levels.
That’s how commenter Mary Graham described this week’s top story about Frontier kicking a minor off a flight not once, but twice, on Christmas Eve.
There was a time when choosing a “budget airline” meant traveling with the Southwests, JetBlues and Frontiers of the world. It was an affordable experience that actually had the feel of a boutique rather than a big box brand.
If you’re flying on either Spirit Airlines or Frontier Airlines over the holidays, get ready to fork over some additional cash for checked and carry-on luggage.
Frontier Airlines, a favorite target of consumer criticism, is now selling $1 flights from seven cities if you fly in the next two weeks. Hey, is Frontier for real? What gives?
This is what Tom Frazier’s bag looked like when Frontier Airlines returned it to him after a recent flight from Minneapolis to Albuquerque. Frontier refused to compensate him for the damage, and there was no way to appeal its decision.
When Angela Gross buys a ticket through Frontier Airlines’ Web site, it tacks on an extra $10.95 for travel insurance. How did it manage to do that? By having a checked box on the booking screen that she had to opt out of. Now Frontier is balking at a refund.
David Goldstein’s checked luggage is misplaced on a flight to Salt Lake City after he misses a connection. He spends $10 on socks and toiletries after Frontier Airlines promises it will cover his incidental expenses. But now the carrier is balking at a refund. What’s going on?
Now that Frontier Airlines has filed for bankruptcy protection, it’s time to get serious about a game we bloggers haven’t played since 2002. It’s called airline deathwatch.