This is what Tom Frazier’s bag looked like when Frontier Airlines returned it to him after a recent flight from Minneapolis to Albuquerque. Frontier refused to compensate him for the damage, and there was no way to appeal its decision.
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Frontier
When Angela Gross buys a ticket through Frontier Airlines’ Web site, it tacks on an extra $10.95 for travel insurance. How did it manage to do that? By having a checked box on the booking screen that she had to opt out of. Now Frontier is balking at a refund.
David Goldstein’s checked luggage is misplaced on a flight to Salt Lake City after he misses a connection. He spends $10 on socks and toiletries after Frontier Airlines promises it will cover his incidental expenses. But now the carrier is balking at a refund. What’s going on?
Now that Frontier Airlines has filed for bankruptcy protection, it’s time to get serious about a game we bloggers haven’t played since 2002. It’s called airline deathwatch.
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