It can be fun to dream about cashing in all those frequent flyer miles that you have been saving. That’s the day that your dedication to your favored airline will finally pay off in a free flight to somewhere fabulous.
Carol Weiss’s frequent flier miles “never expire.” Except that they just did. Can our advocacy team save them?
The federal government is on the verge of regulating airline frequent-flier programs. But how far it goes may depend on you.
Donna Whalen played American Airlines’ credit card game, thinking she’d get “free checked bags.” She lost.
United’s frequent flier program, MileagePlus, promises “the best combination of service and rewards for frequent travelers.” But Thomas Williams says he got neither when he tried to use his hard-earned miles for a flight from Boston to San Francisco.
Since the American Airlines-US Airways merger, many travelers have been holding their breaths waiting to feel the effects of the complexities of merging two legacy carriers.
Racking up frequent flyer miles is a cinch. Flights, credit cards, hotel stays, even Netflix and mortgage brokers now allow ways for you to earn frequent flyer points.
Frequent-flier programs are rigged to favor airlines, deceive passengers and cost consumers billions of dollars. At least that’s the contention
After a medical emergency, James Wright uses frequent flier miles to pay for a return flight to the United States
Airline frequent-flier programs may be useless, but some are more useless than others.
To call Ron Giancoli a loyal US Airways customer might be something of an understatement. A sales manager from West Chester, Pa., he’s flown on the airline — which recently merged with American Airlines — almost exclusively for the last three decades.
There are no more travel companies.
Tim Winship will probably forget more about travel loyalty programs than you’ll ever know. He spent two decades life managing marketing for Singapore Airlines, All Nippon Airways, and Hilton.
Delta won’t make a name change on a mileage ticket, endangering one family’s cruise. Can this trip be saved?
Felix Chan’s parents are stranded in New York after a storm. They can’t get back to Hong Kong because he used miles to pay for their ticket. Are they stuck?
It’s time to question one of the most basic tenets of travel: Everyone should participate in an airline loyalty program.
Loyalty programs as we know them are dead. After years of playing the game, frequent customers like John Peppin are
Marianne MacKenzie’s US Airways miles have expired, but worse, her son’s are gone too. He almost had enough points for a ticket. Is he out of luck?
If you don’t like some of the recent changes to your airline loyalty program, talk to Mike Croswell. He’s a United Airlines “Million Miler” who assumed that his three decades of devotion to the airline would be reciprocated after he stopped being a frequent flier.
Like many frequent travelers, Glenn Haussman recently received an e-mail from Delta Air Lines about an “update” to its SkyMiles
Laura Noell recently discovered a dirty little secret about her airline loyalty program: the “loyalty” only seems to go one way.
Charles Stewart’s wife is hospitalized in England and misses her return flight. Thank goodness she has travel insurance, which covers the cost of her return flight. But what about the miles she spent? Are they lost?
When Jonathan Govias tries to transfer 6,000 points from one frequent flier program to another, they go missing. No one is willing to help him recover the missing miles. Are they gone for good?
Christine Ballentine is a loyal US Airways customer, and she’s been saving up her frequent-flier miles for a trip to France this summer. But turning them into a ticket hasn’t been easy.
You don’t have to fly frequently to know the airline industry has some of the most ridiculous rules in the travel business. But if you fly enough, you may not have to follow all of them.
If you’ve ever asked what the fuss over frequent-flier programs is about, then you know that the answer can be complicated.
I’m frequently accused of using this site as a bully pulpit, which is, of course, completely true.