Steve Leadroot was all set to fly from Chicago to Atlantic City for a wedding last September when an airport ticket agent gave him some bad news: The airline had discontinued its service to Atlantic City. As in, it doesn’t fly there anymore.
FLIGHT
It seemed eerily familiar: A JetBlue aircraft, a freak storm, passengers stranded on an aircraft for hours — and all happened near the media capital of the world.
Barbara Hilliard’s dogs didn’t make their KLM flight from Nuremberg, Germany, to Dallas via Amsterdam. Neither did she.
Peggy Kite’s flights from Washington to Bozeman, Mont., are rescheduled by her airline, leaving her with an abbreviated connection time — and an expanded bill. Specifically, there’s an extra charge of $1,534. How does she get that removed?
This is a story about down-on-his-luck air traveler who had a bad trip — a very bad trip — and an online agency that came to his rescue.
This is one of the most bizarre cases I’ve ever come across. Gregory Machon says he was kicked off his flight because he was sleeping. With his eyes open.
Doug Miller’s honeymoon flight to Costa Rica is canceled by US Airways, and he’s left with only one option: a full refund. The airline later agrees to reschedule him on a flight the following day, but it won’t cover his hotel bill. Is it allowed to do that? And is there anything he can do to make US Airways sweeten the offer?
Flight schedules change. It’s a simple fact of life in the air.
Don’t drink and fly. Words to live by, not just if you’re a pilot, but if you’re a passenger. Sandra Langer explains why: On a recent trip from Amsterdam to New York, she watched a good number of her fellow passengers get hammered. “Red-faced men blocked the aisles, puked in the bathroom and groped the [...]
What if you got an email like this?
If you booked a British Airways ticket from North America to India between 6:30 p.m. and 8:30 p.m. last Friday evening, you already know the bad news: Your trip has been canceled.
Michael Winn is the president of a private university, a US Airways frequent flier, and according to at least one flight attendant, an imminent threat to security. Why else would he have kicked Winn off a recent flight from Charlotte to Phoenix?
Every now and then I come across a case that leaves me deeply conflicted. This is one of those times.
Remember “no waivers, no favors,” the unbending, post-9/11 airline policy that said all rules were to be enforced, no exceptions? Kay Fore got a little flashback when she asked Northwest Airlines to refund her nonrefundable ticket after her husband had a kidney transplant last year. Turns out she was talking to the wrong people.
Wendy Watkins thought she was boarding a flight from Oakland to Long Beach last Saturday. She thought wrong. Instead of getting on a JetBlue to Southern California, which boarded from gate 9, she accidentally got on the flight from Oakland to New York, which left from gate 9a.
Elliott is consumer advocate 
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