Kelsey Prima was planning a trip to Bangkok, then on to Phnom Penh, Cambodia. It was a complicated itinerary using multiple airlines, the sort of thing that many travelers wouldn’t want to plan on their own, so she used a company called TravelMerry.
If at first you don’t succeed, try. And try again, just like Gail Morin.
Here’s what happened when Morin’s 9:15 a.m. flight from Paris to San Francisco was delayed several times because of mechanical problems — first, a glitch with a generator, then a misbehaving heating and cooling system. All told, Morin was delayed four hours.
When Maurice Woolman’s flight from Berlin to Madrid was delayed, he worried that he wouldn’t be able to make his connection to Miami, which was scheduled to take off 70 minutes after his arrival in Madrid.
AXA Assistance USA promises John Schwegel that it will cover the cost of a ticket home after his flight is delayed. But then it doesn’t. How do you persuade AXA to change its mind?
United Airlines cancels the Robinsons’ connecting flight — not once, but twice. The reason? Problems with air traffic control. After several requests for a refund, guess what they ended up with?
After Ellen Van den Broeck’s flight on Airberlin is delayed, she’s bumped to a later flight, which is also delayed. When she finally lands in Berlin, her luggage doesn’t land with her. Now what?
Ilene Kahn files a claim with WOW Airlines for a delayed flight. The airline issues a claim number, but doesn’t process it. Can we help Kahn?
A baggage handler was late to work one day, delaying an Air Canada flight and setting off a chain of events that caused Janice and David Beebe to miss their flight.
If there were a movie titled “Escape from Hawaii,” Chaya Friedman could be the star. She and her husband are stuck on the island of Molokai and miss their connection in Honolulu to get home to the Chicago area. She is forced to buy tickets on another airline in order to make it to Honolulu on time. Can our advocates help her get reimbursed for her expenses?
One delay of Nora Rousso’s Aer Lingus flight from Paris to Dublin leads to another, and now her return flight is delayed an entire day. Is she entitled to any compensation?
We’ve all heard the expression “All’s well that ends well.” But is the opposite true? Apparently it is for Megan Kroc.
If you’ve experienced flight delays while traveling in Europe, you know the drill: At some point, an airline representative pushes a brochure into your impatient hands that promises you compensation under European law.
United Airlines promises Steven Brenner 600 euros after his flight from Paris to Washington is delayed and then canceled. Why won’t it pay him?
When Catherine Jackson’s flight from Johannesburg to London takes off without her, she asks us to help her get reimbursement from British Airways for her delay. But there is one big problem with her request: Her British Airways flight wasn’t delayed.
Jana Freiband didn’t have the luck of the Irish on a recent trip to Dublin. Her United Airlines flight to Chicago was delayed multiple times, causing her to miss her connecting flight to Dublin and separating her from her luggage for two days.
If you have to ask if you were wrong, you already know that the answer is yes. This certainly was the case for Tiara Sampson — or it should have been.
Sampson’s story should be a warning to all travelers: Expect, and be prepared for, the worst — including delays on all legs of a trip. But if your travel company has delivered you from one location to the one specified on your ticket, then it has fulfilled its contract with you and is entitled to full payment.
Icelandair offered Kevin Kirkpatrick the legally required compensation after a flight delay. He wants more. Can we get it for him?
When Livia Weingarten’s Spirit Airlines flight is delayed until the next day, the airline promises to cover the cost of overnight accommodations for the passengers. But Spirit refuses to honor the promise. Can our advocates persuade Spirit to help Weingarten?
Have you seen the movie Terminal and wondered how you would cope if you were stuck in an airport and couldn’t leave? Well, Michel Gallet found out the hard way.
Cemal Evran believes she could have made her connection on a recent Airberlin flight from Germany to Kennedy Airport in
Miguel Rasinger and his wife were scheduled to fly home to Peru on American Airlines, but their original flight was
Baris Evran’s story may sound familiar. The resolution will not.
Taking your child to college is a bittersweet time for most parents. There is pride in your offspring and sadness