When Elisabeth Haas took her window seat on an American Airlines flight from Orlando to Dallas earlier this year, she discovered a problem – a very big problem.
FLIGHT ATTENDANT
Maybe I should take more road trips.
Yesterday’s rant about rude passengers in my MSNBC column drew a suggestion from a reader that I wanted to share with you. It came from James Phillippe, who, like many of us, is tired of air travelers who misbehave.
I’ve been following the coverage of Steven Slater, the JetBlue flight attendant who bailed out of a parked aircraft after a profanity-laced confrontation with a passenger about his luggage, with some interest.
David Holmes probably needs no introduction. But just in case you haven’t heard of him, he’s the 40-year-old Southwest Airlines flight attendant whose in-flight safety announcement is making the rounds on YouTube. I asked him how he became the rapping flight attendant.
After reading Robin Preston’s letter to American Airlines this weekend, I realized there was only one reasonable explanation for what happened: They’ve discovered time travel in Fort Worth. Preston, a frequent flier on her way from Miami to Dallas in economy class, had such a positive experience — that’s right, positive — that she not only wrote a letter praising her flight attendant, but she also copied me on it.
Elliott is consumer advocate 
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