When Kong Ho pays $500 for Gold elite membership in American Airlines’ AAdvantage program, he expects to reap the benefits. Unfortunately, the airline has a different idea. Can our advocates help upgrade Ko’s experience with the world’s largest airline?
It’s complaints season in the travel industry, as Adeodata Czink will tell you.
Can cats fly in first class on Alaska Airlines? Beth Allen is about to find out the answer. And she’s not going to like it.
They’re spoiled. They’re demanding. And they’re ruining travel for everyone else.
Don’t take my word for it. That’s what employees say about these guests, who they derisively call “silver spoon” travelers.
One piece of conventional wisdom has gone unchallenged during our ongoing debate about class, privilege and human dignity in air travel: that the elites sitting in the big seats are subsidizing everyone else’s low fares.
Do you have the right to a clean bathroom in first class?
Upgrading airline tickets is getting harder and harder, especially for anyone who doesn’t have elite status.
VIP lounges. Chauffeur-driven Porsches that drive you to the airport. Decadent in-flight amenities.
“We feel like we were taken advantage of,” says Mike Sevier, who recently flew from Tucson, Ariz., to Portland on
When Gloria Brimley booked a flight from Chicago to El Paso on US Airways through Cheaptickets, she thought she was
It’s a six-hour flight from Honolulu to Phoenix, so when a US Airways agent offered Blair Fell an upgrade to first class for just $350, he jumped at the opportunity.
In the customer service world, a first-class, roundtrip ticket anywhere the airline flies is the ultimate mea culpa — an airline’s way of saying, “We’re really sorry.”
I’m considering an outright ban on certain cases, and maybe you can help me make a decision. I already have an informal moratorium on recovering missing frequent flier miles and mediating expired-passport problems, although every now and then, I’ll let one slip in.
Donald Buisman splurged on his flight from Kansas City to St. John in the US Virgin Islands by booking two first class seats on United Airlines. After all, it was his fifth wedding anniversary, and he could pay with a combination of miles and money: 45,841 points and $1,747.
Should an airline’s first class section be adults-only? Ask passengers like James Armstrong, and you’ll hear a compelling reason for keeping babies in the back — if not off the plane entirely.
So they’re getting rid of first class, are they? At least that’s what our friends in the traditional media are reporting.
Kids in first class. Should we or shouldn’t we? And if so, when? Allow me to state my completely unbiased opinion right up front. No. We should not. At least not mine. Here’s why.