Here’s a deeply troubling trend: Hotels, eager to lift their historically low earnings, are introducing more “nonrefundable” rates. Guests often have no choice but to pay them.
Posts tagged as:
FARE
Doris Weller booked a set of roundtrip tickets from Wichita, Kan., to Houston on AirTran recently. Her husband, Lawrence, needed to be in Houston for an important medical treatment. The airline sent her a confirmation. But it wasn’t the kind of confirmation she expected.
As promised, British Airways has begun sending make-good offers to passengers who were affected by last weekend’s fare error. The airline is issuing a $300 voucher off any published retail World Traveller fare from the US to India booked between now and Nov. 12.
If you booked a British Airways ticket from North America to India between 6:30 p.m. and 8:30 p.m. last Friday evening, you already know the bad news: Your trip has been canceled.
Here’s a story about an airline doing the wrong thing, then the right thing, and then a confusing thing.
Some things are just too good to be true. Like a British Airways flight to Mumbai for $40, offered briefly yesterday. Such a deal!
I love a good conspiracy theory as much as the next consumer advocate. So when Eric Smith contacted me with evidence he said suggests the airlines are trying to pull a fast one, I paid attention.
Better yet, this one’s a 9/11 conspiracy theory.
The Transportation Department has fined three airlines for consumer rule violations, signaling a new “get-tough” approach to the airline industry, if not in practice, then at least in principle.
Look up “absurd” in the dictionary, and you ought to find Lily Poon’s incomprehensible ticketing experience with United Airlines. The carrier charged her just $60 for her ticket. But it wanted more than 20 times that amount for her infant son’s fare.
Andy Daniel thought he had found a terrific airfare from San Francisco to Miami for Christmas. Instead, he found a terrific disappointment. When Daniel tried to book a $400 ticket advertised on Expedia, the price suddenly more than doubled.
Sign up for my 
