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FARE ERROR

Should airlines honor low fares that are obvious mistakes?

January 31, 2010

Royce Smith planned to visit Sydney during spring break to attend an arts festival and work on a book, when he found an unbelievably good fare on American Airlines’ Web site: A round-trip ticket from Wichita to Sydney for just $1,198. In first class.

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FARE ERROR

Should airlines honor low fares that are obvious mistakes?

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