“I’m feeling Montezuma’s revenge — in a different way,” Anita Sim wrote to me recently. The problem? Two unauthorized credit card charges by the Fairmont Acapulco Princess in Acapulco, Mexico. “It turned out to be a nightmare,” she said.
FAIRMONT
Jim Kohlman almost lost his entire vacation on a technicality. And he would have, were it not for the help of a hotel that understands the hospitality business.

Elliott is consumer advocate
WHAT'S YOUR PROBLEM? If you're having trouble with a travel business - any business - and you've reached a dead end, maybe I can help. Send me an