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FAIRMONT

“I’m feeling Montezuma’s revenge — in a different way,” Anita Sim wrote to me recently. The problem? Two unauthorized credit card charges by the Fairmont Acapulco Princess in Acapulco, Mexico. “It turned out to be a nightmare,” she said.

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Jim Kohlman almost lost his entire vacation on a technicality. And he would have, were it not for the help of a hotel that understands the hospitality business.

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