An Expedia cancellation is free, except for you

Susan Veazey took Expedia at its word when she booked her hotel room in New Orleans recently.
The online agency promoted a free cancellation, so Veazey figured she could make multiple reservations and then cancel the one she didn’t want.

She figured wrong — and now she’s stuck with several rooms she can’t use.

My Maui condo didn’t have central air. How about a refund?

Diane Barnes was excited about her first vacation in eight years, and it was a big one — a two-week stay at a Kamaole Sands Condo on Maui. Barnes, unfortunately, suffers from multiple sclerosis, so she required a room with central air conditioning in the unit.
Another misfortune beset Barnes when she misinterpreted the details of the listing on Expedia, which stated that the condo included both air conditioning and ceiling fans.

If Expedia says your return flight costs $1,668, believe it. Otherwise this could happen to you.

Johna Keen’s story of his return flight is a cautionary tale about ticket change fees and airline logic. But mostly, it shows that people don’t trust anything they see anymore, when it comes to travel. And that could be an even bigger problem.

An unexpected health crisis leads to a lost honeymoon. Can we help?

Larry Bonistalli is a determined father. When his son’s fiancée suffers a sudden stroke right before their wedding and honeymoon, Bonistalli resolves to retrieve the money that the couple spent on the uninsured trip. Can we help him with this quest? Should we help?

My reserved hotel left me stranded during the eclipse

Bill Chromizky and his wife are excited to travel to the path of this summer’s solar eclipse. They book a hotel in advance through Expedia, but when they arrive, they’re told that their reservation had been canceled. The Chromizkys are forced to relocate to a more expensive hotel. Can our advocates bring them some sunshine and reimbursement for their extra expense?

Is my broken business class seat on LOT only worth a $200 Expedia voucher?

How much compensation is a malfunctioning airline seat on LOT Polish Airlines worth?
Judy Miller wants to know. She would like a cash payment after being forced to sit upright for nine hours. But she was offered a voucher and a discount off a future flight — on another airline.

Could you help us get a refund for our trip to Puerto Rico?

Edward Epstein books a bundled vacation package to Puerto Rico through Expedia but, in the wake of Hurricane Maria’s wrath, he’s forced to cancel his trip to the beleaguered island. While Expedia willingly refunds his hotel expense, American Airlines offers only credit for the airfare portion of the package. Can our advocates convince American to fork over a full refund?

Expedia never confirmed my ticket and I had to buy a new one for six times the price

When Anne Maertz receives emails from Expedia indicating that her upcoming flight on Norwegian Airlines is “booked and confirmed,” she takes the online travel agency at its word. But when she arrives at the airport, Norwegian claims that she doesn’t have a ticket. Can our advocates help her get a refund for the new airfare she was forced to purchase?

There were larvae in my room. Shouldn’t refund me?

When Stephanie Slovon discovers that her hotel room is infested with insects, she immediately checks out, but is stung by’s refusal to issue her a refund. Can some buzz from our advocates in’s ear produce some compensation for Slovon?

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