Remember the “America-only” provision in Expedia’s Best Price Guarantee? Earlier this week, I wrote about reader Craig Simpson’s efforts to persuade the online agency to adjust his rate at a hotel in Antigua after he found a lower rate on the property’s Web site.
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After Craig Simpson booked a six-night stay at the Cocos Hotel on Antigua, he wondered if the $312 rate was the lowest available. It’s a good thing Expedia offers a “Best Price Guarantee” so you customers like him can “always book your trip with confidence.” The identical room was $293 a night through the hotel’s Web site.
Nallan Chari’s flight is canceled, but his online agency is dragging its feet on a refund. The reason? The airlines involved, including Continental Airlines and Jet Airways, haven’t sent the money to the agency yet. How much longer should Chari wait?
It takes only a few seconds for an airline to take the money from your credit card. Why does it take forever and a day to get a refund?
Regular readers of this site are familiar with car rental companies’ no-rent lists. But did you know that there are other instances in which a company might refuse you a car — even if you have a completely legitimate reservation?
Get ready for round two of the online travel agency fee-cutting wars. This spring, the major online travel agencies eliminated their online booking fees. This morning, Expedia will announce that it will do away with its fee to book by phone.
If you’re confused about the online travel agencies’ service and price guarantees, take a number. So am I.
What if you got an email like this?
How long should you have to wait for an airline ticket refund?
Pop quiz: When Americans go on vacation, how do they travel?
Just before the latest credit card bill was signed into law a few months ago, I predicted banks would start charging transaction fees for purchases made through an international company. I hate it when I’m right.
Promises were meant to be broken. And if you’re Expedia, unbroken.
In just a few days, the next phase of TSA’s Secure Flight initiative goes into effect, which streamlines the watchlist matching process and requires air travelers to give the government more information about themselves.
When it comes to online booking horror stories, Lisa O’Brien deserves an award. The online agency and airline that tried to help her does not.
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