When Joseph Barclay cancels his flight to Paraguay, his online travel agency issues a voucher that can be used within a year. But now the company claims there is no voucher. Is the money lost?
Expedia
When she books a rental car through Expedia in Tel Aviv, Israel, Marissa Barashi is led to believe her rate includes all mandatory charges. It doesn’t. She must buy insurance, too. Is Expedia responsible for the extra fee?
A death certificate can be a trump card for travelers who want a refund. Whether you’re locked into a nonrefundable hotel room or a consolidator ticket, proof of a relative’s death can loosen the rules — if not get them waived entirely.
After Ursula Maul’s husband passes away suddenly, she tries to get a refund for his nonrefundable ticket. But neither her online agency, nor her airline, will help her. Does she have any other options?
Hotwire’s low-price guarantee says you can be “sure they’re the lowest prices you’ll find.” But that’s not what Carol McCoy discovered when she booked a hotel in Rehoboth Beach, Del., on a recent holiday weekend.
David Walters’ wife passes away before they can fly from Dallas to Midland, Texas. But when he asks his online travel agency for a refund, it refuses, saying the airline will only offer a credit. But dead passengers can’t use a flight credit — or can they?
Dan Lachapelle is promised a prompt refund for his canceled Antigua vacation. But it’s been weeks, and there’s no sign of the money. Now his online agency isn’t responding to his queries. Will he ever see the money again?
Sriram Singa paid $929 for a business class ticket from Chennai to Kuala Lumpur on Malaysia Airlines.
Jared Slain books an airline ticket for his stepson under the wrong last name. Then, shortly before the family vacation to Mexico, he discovers the error. Now his online agency and airline want him to buy a new ticket. Does he have to?
Maybe you’ve heard about the little dust-up between American Airlines and several online travel agencies, including Orbitz and Expedia.
When I wrote about “fees on top of fees” yesterday, several readers accused me of exaggerating. But Sergei Shevchuk wasn’t one of them. He’s been trying to recover an undisclosed reticketing fee of $25 he had to pay Continental Airlines for several months.
Lisa O’Brien’s parents have two sets of tickets for their 50th anniversary vacation — the result of a simple misunderstanding between their daughter and Expedia. Their online agency won’t refund one of the reservations. Are they stuck with a pair of useless tickets?
This is a story about down-on-his-luck air traveler who had a bad trip — a very bad trip — and an online agency that came to his rescue.
Expedia. That’s according to a survey of my authoritative email “in” box, which contains seven years of complaint data from travelers. Coming in second? Travelocity, followed by Orbitz.
Jim Stewart’s trip was a disaster before he even left for the airport. When he tried to reserve a package vacation through Expedia, the price mysteriously went up. He made another reservation, tried to cancel it, rebooked another one and — you guessed it — ended up with two reservations for the same trip.
Elliott is consumer advocate 
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