What's the book corporate America doesn't want you to read? Find out now -- or you could get scammed.

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Travelocity

May 19, 2007

Travelocity has come a long way in a short amount of time. Not so long ago, I was inundated by service complaints (some the result of communication issues between outsourced agents for whom English wasn’t a first language, but others the result of apparent negligence). After adopting a service guarantee recently, however, the agency has made a remarkable turnaround.

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Elliott is consumer advocate Christopher Elliott's site. You'll find everything you need here to fix your travel-related problems. For all other consumer grievances, please see On Your Side.
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