Occasionally our advocates encounter cases, like Beth Agnew’s, that make us want to beat our heads against the wall in frustration.
Normally, someone like Camille Burgan wouldn’t care what is, or isn’t, an “extraordinary” circumstance.
But, as you probably guessed, this isn’t a normal situation. Burgan is embroiled in an EU 261-related dispute, and there’s money at stake — roughly $1,200.
How much is a flight between Boston and New York worth? Anastasia Ivanenko is asking after American Airlines canceled the last leg of her flight home from St. Petersburg, Russia.
All she’s received is a $26 refund.
Aer Lingus refuses to compensate Cheri Meisels under EU 261 for her canceled flight because it’s taking off from the U.S. Can our advocates get Aer Lingus to issue Meisels the compensation she is due under EU 261?
How much is an involuntary downgrade from a first or business class airline seat to coach worth? It depends on the route and the entire ticket value.
When Bill Andrews and his wife tried to make their connecting flight to the U.S. in Madrid, they were prevented from boarding. But our advocates can’t help them get reimbursed for the expenses they incurred in changing their flights — for an excellent reason.
If at first you don’t succeed, try. And try again, just like Gail Morin.
Here’s what happened when Morin’s 9:15 a.m. flight from Paris to San Francisco was delayed several times because of mechanical problems — first, a glitch with a generator, then a misbehaving heating and cooling system. All told, Morin was delayed four hours.
Lawrence Karp’s flight home from London should have been a routine end to his overseas trip. But when British Airways canceled his flight, he took off on a quest for compensation that led to a frustrating dispute with the airline.
United Airlines promises Steven Brenner 600 euros after his flight from Paris to Washington is delayed and then canceled. Why won’t it pay him?
Peter McKnight didn’t make it back from Sierra Leone last March — at least not the way he expected to.
If it took me two years to resolve a case — a long, complicated and painful case — I probably wouldn’t issue a press release. But that’s exactly what refund.me just did.
Gabi Tanis’ flight from Frankfurt to New York is canceled after a pilot falls ill. Isn’t she entitled to compensation under EU rules?