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EU RULE 261

Here’s an unusual case with an equally unusual resolution. It involves two Lufthansa passengers, and FDA-approved portable oxygen concentrator and EU airline passenger law.

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The European Union has some of the toughest passenger rights laws on the books. But is Virgin Atlantic thumbing its nose at the rules? EU Rule 261 says delayed passengers must be compensated a minimum of €250, but it recently offered a passenger just 5,000 miles when it canceled a flight.

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