When Muna Rouk contacted me about a missed WOW connection on a trip from Baltimore to Frankfurt, I thought she might have a shot at some compensation.
Doug Marshak wants EU 261 compensation from Delta Air Lines. The reason? An almost six-hour delay flying back home from Europe. Delta doesn’t bother telling passengers they’re entitled to anything under the European consumer rights law. But we will.
Sally Lee and a friend book flights to London on British Airways. But the airline cancels their flight less than 24 hours before departure. Their story is a good lesson in how a specific European Union regulation can help flyers, and how to get your EU 261 claim approved.
The morning James Gilmore and his family were scheduled to fly home from Paris, he received an email from WOW airlines telling him their flight was canceled. The next available flight was five days later. For a variety of reasons the family needed to be home before then. He called WOW customer service which told him he could book a flight with another airline and WOW airlines would refund the cost. He’s still waiting.
Austrian Airlines overbooked Robert Raffanti’s flight from Venice to Vienna and asked for volunteers to take a later flight, promising compensation of 125 euros. Raffanti and his wife agreed, but the airline never loaded their gift cards. Can we help Raffanti, or will Austrian Airlines continue its infamous silent treatment of both its customers and with us?
Smart travelers know the importance of leaving plenty of time between connecting flights to protect themselves from problems caused by delays.
After bad weather forces Delta Air Lines to cancel Anna Vilnits’ flight, it offers her a goodwill gesture, but she rejects it and repeatedly insults the airline. Now she’s changed her mind. Can our advocates help her get Delta to reinstate its offer?
After a 14-hour delay on WOW Air, Rachael Lopez thinks she’s entitled to some compensation. WOW disagrees. Who’s right?
John Dodgshon has been waiting for more than a month for compensation for his overbooked flight on Condor Airlines. Can our advocates help expedite his claim?
El Al misplaces Carolyn Fuchs’ luggage during her flight to Israel for her daughter’s wedding. Then it delays her flight home by nine hours. What rights does Fuchs have? And can our advocates help her get compensation from El Al?
After Vueling cancels John McDonnell’s flight, he tries to file a claim for compensation. But wait! British Airways issued his ticket. So who should pay?
When Austrian Airlines cancels Mary Kopacz’s flight from Vienna to Frankfurt — and she and her husband miss their connection to Denver — she asks us the enduring question: Did the airline do everything it could?
When Aer Lingus cancels Jean McShane’s flight from Orlando to Dublin, it says “local laws” prevent it from compensating her. Is the airline right?
When Maurice Woolman’s flight from Berlin to Madrid was delayed, he worried that he wouldn’t be able to make his connection to Miami, which was scheduled to take off 70 minutes after his arrival in Madrid.
If you’re planning to fly Airberlin any time soon, consider traveling without luggage or shipping it ahead to your final destination.
Our advocates and our forum members have been seeing a big uptick in cases involving missing and delayed luggage on Airberlin. We’re wondering: Why is Airberlin having so much trouble transporting luggage with its owners?
When Iberia cancels Bego Lopez’s flight shortly before departure, it refuses to compensate her in accordance with European Union law.
When Robert Wilija’s flight was delayed, he was promised 2,400 euros ($2,827) and reimbursement for out-of-pocket expenses as compensation. Unfortunately, that’s compensation he’s unlikely ever to see — and our advocates can’t help him obtain it.
Celeste Powers is bumped from her flight, and British Airways issues her a debit card worth $659 as compensation. The card doesn’t work, and a month later the airline still won’t resolve the issue. Can our advocates help her get compensation for her overbooked flight?
First, Michele Matarese’s flight was canceled. Then it was delayed for for two days. And finally, Norwegian Airlines refused to reimburse her expenses, claiming that the cancellation was due to an “extraordinary circumstance” — a defective part.
A sick pilot is definitely an unusual circumstance on a flight. But is it an “extraordinary circumstance” that would exempt the airline from having to compensate the passengers, such as Frederick Brodzinski, for expenses and losses?
When WOW Air cancels Bruce Nelson’s flight, he should have received immediate compensation under European consumer protection rules. So why is he still waiting six months later?
Tim Murphy booked flights on Expedia for himself, his wife and their four children for an Italian vacation. A strike by French air traffic controllers threw a wrench in their plans. Now he wants to know if his missed connections are fixable.
Mike Michalski and his wife are having trouble getting from Düsseldorf to Venice. Their flight is canceled and they are put on another plane, which delays their travels by about 11 hours. Are the Michalskis entitled to compensation under EU 261 rules? If so, how much money should they receive?
Ward Bushee arrives at the airport in Sardinia to check in for his Vueling Airlines flight to Barcelona, only to learn that his flight left without him — four days prior. He says no one told him, but Vueling initially says it did.
British Airways: “The World’s Favourite Airline.”
I know what you’re thinking. I must be joking. Certainly, Lynne Farrow from Arlington, Va., will think I am. She was one of the 75,000 passengers stranded when British Airways (BA) had a worldwide IT systems failure on May 28.
After Lynne Viti and her husband’s flight is delayed, they file a claim for compensation. Then they file another one. Where is their check?
Liz Vivas was planning on spending the weekend in Los Angeles. She was traveling with Delta Air Lines on business to speak at a conference. But the night before she was due to fly, she received a text informing her that her flight was canceled.