What's the book corporate America doesn't want you to read? Find out now -- or you could get scammed.

EMPLOYEES

How to avoid a customer service nightmare: 5 tips

November 1, 2009

Ask Bonnie Friedman about her worst customer service experience, and she won’t hesitate to tell you about the time she checked in for her flight from Venice to Frankfurt.

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Elliott is consumer advocate Christopher Elliott's site. You'll find everything you need here to fix your travel-related problems. For all other consumer grievances, please see On Your Side.
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