I’ve waged a long and lonely campaign against mindless form letters sent to customers by uncaring corporations.
I’ve written about Virgin America several times in the recent past, and have even had a chance to fly with it.
Think you’ll never fall for one of those email scams — you know, the ones where someone hijacks a friend’s Gmail account and pretends to be a traveler in distress?
The following exercise is highly unscientific, journalistically questionable, yet somewhat entertaining. In trying to determine which industry is socking to travelers with fees in the worst possible way, it’s down to two contenders: airlines and hotels.
What kind of a complainer are you?
Shannon Stark’s mother is about to leave for Venice, but there’s a little problem with her trip. Someone overcharged her by $400 for her accommodations, and she’d like to get that taken care of before her vacation begins.
If you’re on vacation, chances are you’re checking email. Repeatedly. Obsessively. So says a new survey by Sprint. The younger you are, the worse your compulsion. Nearly 8 in 10 young adults are likely to check their email while they’re on vacation, compared with just under two-thirds of the 55+ crowd.
Elliott is consumer advocate 
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