When Kong Ho pays $500 for Gold elite membership in American Airlines’ AAdvantage program, he expects to reap the benefits. Unfortunately, the airline has a different idea. Can our advocates help upgrade Ko’s experience with the world’s largest airline?
When I edited Jessica Monsell’s follow-up story about a Beaches Turks and Caicos guest whose vacation had been ruined by a disruptive photo shoot, it was accompanied by an unusual request: Don’t forget to post a picture of the swimsuit models.
As Hannibal Smith, the cigar-chomping colonel on the ’80s TV show, “The A-Team,” famously said, “I love it when a plan comes together.”
Airlines offer waivers of their often incomprehensible rules all the time. Robert Lytle wants this to be one of the
Sometimes, airlines reveal their true feelings about you with a simple word or phrase.
Given my backlog of cases, it’s unusual to cover about something I just heard about a few hours ago. It’s even more unusual to redact the name of both the passenger and the airline.
When it comes to air travel, there’s a growing rift between informed and uninformed passengers.
Do you suffer from upgrade guilt when you fly in first class? You probably do — and if you don’t, you should.
Here’s a New Year’s resolution we can probably all agree on: Don’t be a jerk when you’re on the road.
No one likes to start the New Year on the wrong foot, especially if it means you’ll be treated a little bit less special by your preferred airline. But that’s exactly what Matin Nazir is facing.
You don’t have to fly frequently to know the airline industry has some of the most ridiculous rules in the travel business. But if you fly enough, you may not have to follow all of them.
I’m frequently accused of using this site as a bully pulpit, which is, of course, completely true.
An offer from American Airlines, which landed in Greg Nieberding’s “in” box last week, looked almost too good to be true.
“I’m sorry your Silver Elite status on Northwest Airlines didn’t qualify you for a first-class upgrade on your recent flight from New York to Minneapolis,” Kevin Winge quips. “All of us, your fellow passengers, shared in the incredulity you expressed so vocally to the gate agent when informed that you would be flying coach.”
You’d think reports of superior customer service from an airline like United would be random — a one-off for a carrier that consistently gets inferior scores. Maybe not.
Like most other travel bloggers, I normally ignore any press releases sent to me on Monday night or Tuesday morning, because they’re what I like to call “paper fodder” — failed pitches to the marquee business travel columns in one of the dying national newspapers. But for this one, I’ll make an exception.
The last thing I want to do is start a class war at 36,000 feet. But enough is enough. Some elite travelers have made flying unbearable. Here’s how.
What’s the fastest way to board a plane? A free-for-all, like Southwest Airlines? Boarding by window, middle seat or aisle, like United Airlines? Or by zone, like AirTran Airways?