What's the book corporate America doesn't want you to read? Find out now -- or you could get scammed.

E-MAIL

Southwest Airlines in “final stages” of implementing system that allows e-mail contact

March 4, 2009

Southwest Airlines, the only major domestic carrier that doesn’t accept customer feedback by e-mail, says it’s on the verge of allowing passengers to send it questions and comments electronically. Until now, the airline has preferred contact with its customers by phone or postal letter, saying it does “not currently have the resources to accept customer e-mail.”

10 comments