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DOUBLE BILLING

Collection agency demands $1,700 for lost airline ticket — should I pay?

July 30, 2009

Travel companies routinely use collection agencies as tools to enrich themselves at their customers’ expense. That’s what seemed to be happening to Gabrielle Durana when her online travel agency tried to strong-arm her into paying $1,700 for an airline ticket it lost. But looks can be deceiving.

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Elliott is consumer advocate Christopher Elliott's site. You'll find everything you need here to fix your travel-related problems. For all other consumer grievances, please see On Your Side.
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DOUBLE BILLING

Collection agency demands $1,700 for lost airline ticket — should I pay?

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