Mari Ann Chaney paid for her vacation at Sandals in St. Lucia twice: once to her travel agent, which paid Watsonville, Calif.-based Happy Vacations, and again when she checked in.
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DOUBLE-BILLED
Jessie Lourey books seven tickets on Icelandair’s Website. Then it tries to bill her twice and cancels her tickets. If she wants to rebook, the new tickets will cost her $100 more — apiece. Meanwhile, there’s still a $6,897 charge on her credit card. What now?
After a double-billing error on his car rental bill, Priceline promises Larry Lundeen a prompt refund. It never comes, despite the online travel agency’s insistence to the contrary. What can you do when your credit card records don’t match up with those of your travel company?
Jason Arakelian prepays for his Paris car rental through AutoEurope. So why did his car rental company suck another $368 from his account after he got home from his honeymoon? Does he really have to pay for his car twice? And why isn’t his credit card company siding with him in this dispute?
Nanci Moll’s travel agency goes bust without paying her hotel in the Cayman Islands. Now the resort wants her to pay for her stay — again. Shouldn’t her credit card protect her against a double billing? And what if it doesn’t?
Gerry Schwartz reserved a Advantage car when he booked his Hawaiian Airlines tickets online. It just took a few extra clicks and the weekly rental cost only $270. So why did he end up spending an extra $707 for his car?
Susan Milette’s online travel agent accidentally charges two of her credit cards for a single flight. A refund is promised, but it’s taking forever. Is there anything she can do to move things along? And how could she have prevented this from happening in the first place?
Nanci Moll was looking forward to spending her five-year anniversary in the Cayman Islands. But her travel agent had other plans. He apparently was looking forward to spending the $1,488 Moll had paid him.
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