Garry Woessner rents a car, but turns down the offer of renting an electronic toll pass. You can see how much this misstep cost him. How do you keep toll authorities from making it “E-Z” to overcharge you, and how can we help Woessner appeal the charges?
Don Litchfield’s car rental on Hawaii’s Big Island was a case of good news and bad news. The good news: Dollar Rent A Car’s agent offered him a “free” upgrade to a larger SUV because Litchfield would be transporting a wheelchair. The bad news: a final bill that was more than double what he had expected to pay. It could have been avoided if he had only done what he already knew he should do.
Farid Currimbhoy can’t figure out why the price of his Dollar rental just tripled. Our advocates help him with the car rental math.
When Julie Wool rents a car from Dollar, she verbally declines all additional coverage – but she’s billed for loss damage insurance. Can our advocates get Dollar to drop the charge?
Can we talk zero-dollar cases again? It’s not the first time we’ve discussed them, but we’ve received a few more since then.
That’s the question Michael Sand was faced with, as he and his family of seven arrived at the Dollar Rental Car counter at the Milwaukee airport.
Cary Shaich is taking a Tauck Eastern Canada tour in May, with stops in Toronto, Montreal, Ottawa and Quebec City. It’s the perfect time of year to visit Canada, and even better because the surging dollar increases Shaich’s buying power. More souvenirs! And that’s the problem.
When Charles Whitmore returned his Dollar rental to the Fort Lauderdale, Fla., airport location less than 24 hours after it was due, he expected to pay a penalty. But $246? That must be some kind of mistake.
Joel Drucker rented a Mazda 2 from Dollar Rent A Car during his recent stay in Los Angeles. The rental was completely uneventful and he returned the car without a scratch, he says.
If you’ve seen Diane Rayfield’s car rental story once, you’ve probably seen it a hundred times.
It involves an unexpected change in the rental agreement, an alleged sleight-of-hand at the rental counter and a surprise charge on the final bill.
Charleen Factor was broadsided by a refund after she returned her Dollar rental car recently.
I’ve been a marshal in the PGA’s Memorial Tournament for the last several years.
Talk about a late bill. Six months ago, Les Baker rented a car from Dollar Rent A Car in St.
I’m almost never accused of being too/em> neutral, but when I covered a type of foreign currency exchange that affects international travelers recently, that’s exactly what happened.
Processing a credit card charge for overseas purchases used to be pretty simple. You swiped your card while on vacation, your bank changed the money from pesos or euros into greenbacks, and the amount you’d spent appeared on your bill. Maybe you paid a small conversion fee, but you also got a competitive exchange rate.
From time to time, a case comes across my desk that gets me turned upside-down, because it doesn’t make sense
Accidents happen. Even freak accidents, like the one Jonathan Perkins experienced in his Dollar rental car. He’d rented a Ford
William Hicks rents a car from Dollar with a ding in it. Now it wants to charge him for the damage. But it can’t prove he did it. Should he pay, anyway?
Joe Galindo finds a mysterious charge on his credit card for cleaning his car. The company alleges he had a pet and smoked in the vehicle. But he has no pet and doesn’t smoke. What gives?
Allen Friedman says he declined the optional insurance when he rented a Chevrolet Impala from Dollar Rent a Car at Denver International Airport recently.
The late model Hyundai Elantra that Joe Gershman rented from Dollar in Charleston, SC, recently looked fine from the outside.
Kathy Galloway is upset at her car rental company, Dollar Rent a Car, and the site through which she reserved the vehicle, Carrentals.com.
Bayard Allmond is told his rental car won’t come with an extra driver fee for his wife, but when he gets his bill, he finds the surcharge, anyway. Is there any way to get his car rental company to make good on its promise?
Ted Van Anne’s wife isn’t an experienced traveler, but she knows she declined the optional car rental insurance. So why is Dollar charging her an extra $20 a day for her car? And can the charge be reversed?
If you think the recent series of stories about car rental companies charging customers for “damage” to their vehicles is troubling, then you’re not alone.
One of the most questionable business practices among car rental companies is when it resizes its fleets to lift profits, a practice apparently pioneered by Enterprise. But now Dollar appears to have outdone it, by changing its car sizes at just one location.
Amy and Kevin Roeder are stuck with a $1,600 bill from Thrifty Car Rental for damage they say they didn’t do. Thrifty insists they’re responsible, and isn’t backing down. And now I’m stuck, too. What do I do next?