Bayard Allmond is told his rental car won’t come with an extra driver fee for his wife, but when he gets his bill, he finds the surcharge, anyway. Is there any way to get his car rental company to make good on its promise?
DOLLAR
Ted Van Anne’s wife isn’t an experienced traveler, but she knows she declined the optional car rental insurance. So why is Dollar charging her an extra $20 a day for her car? And can the charge be reversed?
If you think the recent series of stories about car rental companies charging customers for “damage” to their vehicles is troubling, then you’re not alone.
One of the most questionable business practices among car rental companies is when it resizes its fleets to lift profits, a practice apparently pioneered by Enterprise. But now Dollar appears to have outdone it, by changing its car sizes at just one location.
Amy and Kevin Roeder are stuck with a $1,600 bill from Thrifty Car Rental for damage they say they didn’t do. Thrifty insists they’re responsible, and isn’t backing down. And now I’m stuck, too. What do I do next?
Here’s a problem travelers are running into more frequently: Months after a trip, they get a bill from their rental company charging them for an unknown traffic violation, plus a handling fee. Often, there’s little recourse.
Sarah Steffen thought she was making a routine call to Dollar to add a child seat to her confirmed car rental. But the company had some bad news for her: it didn’t have a seat for her — or a car.
Kristin Luna reserves a car in Austin, Texas but when she checks in, her car rental company is out of vehicles. She’s free to rent from another company, but will have to pay an extra $245. Shouldn’t her car rental company or travel agent help her?
Elliott is consumer advocate 
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