Using an online travel agency (OTA) to book a vacation in Asia seemed like a good idea at the time to Mitchell Knutson. But when things went wrong, this traveler claimed that the OTA sold him an illegal ticket. He wants our help to get it to reimburse his $1,000 loss.
If you’ve traveled to overseas destinations, you probably already know that you need a passport in order to legally enter another country and to return to your home country. But do you know if you need a visa to travel to the country you’ve chosen?
We’d like to help John Baker with his case against Hertz — assuming he has one.
After Lynn Strough is assaulted in Mexico, her travel insurance company is slow to cover her losses. Can our advocates help?
Leon Razzon is convinced that his daughter, Lora, should have been permitted to fly from Raleigh-Durham to Istanbul with only a U.S. Passport, which was about to expire, and a Turkish citizen card. American Airlines denies her boarding — and now he wants compensation.
Chirp. That’s the sound you hear of Air India’s response to Janette Neff’s long list of complaints. Too many issues and no documentation resulted in no assistance from Air India. Had Neff taken different steps, the airline might have responded to her request with a gesture of goodwill.
Maureen Kiely thinks she shouldn’t have to pay for new airline tickets on Aer Lingus. She wants our help getting that fee waived. But she doesn’t have any documentation to support her case. And without a paper trail, our advocates can’t help her.
This past September, Jim Crowly’s 2011 Dodge Ram needed servicing as indicated by an illuminated “check engine light.” He brought it to Jim Fletcher Dodge in Sherwood, Ariz. What followed was a series of miscommunications, wrongly ordered parts, unanswered questions and mechanic changes that left his truck still in the shop two months later.
Every now and then, a case crosses my desk that makes me wonder if we’re going about this in the wrong way. Tammy Almzana’s complaint against U-verse — and me — is one of them.
One of the challenges for parents, guardians and chaperones of minors — boys and girls under the age of 18 — is documentation. Children, even newborns, need government-accepted identification, proof of citizenship, and often, documentation that the child has permission to travel internationally with an accompanying adult.
Jeanette Burton doesn’t smoke. Neither do her grandchildren, ages 5, 10 and 15, with whom she spent a recent Spring Break weekend at the Holiday Inn Sunspree Resort in Galveston, Texas.
When Antonia Giannasca called Carnival Cruise Lines this year to book a vacation to Mexico for her extended family, the sales representative assured her that she had all the travel documents necessary to board the ship.