It all started a few weeks ago with a call from Hilton. Would I be interested in writing for a Web site run by Homewood Suites, they wondered.
DISNEYWORLD
When it comes to this weekend’s Travel Troubleshooter column about a Disney vacation that lacked a little magic, there’s no middle ground. Either you side with the unhappy visitor whose monorail broke down and whose room wasn’t up to his standards, or you believe the real victim was the Mickey, who compensated the customer in the end.
Troy Pelias and his extended family have a disastrous Disney vacation, featuring everything from a broken-down monorail to confusing meal plans. But his complaints are being ignored. What can he do to get Mickey’s attention?
Elliott is consumer advocate 
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