It may sound insignificant, but to Mona Ogden, the fireworks at Disneyland are a big deal. She even spent $900 to upgrade into a “club-level” room at the Disneyland Hotel on a recent visit because they promised “a view of the Disneyland Park fireworks show from above with in-house soundtrack.”
Disney
When William Pou reserves a room at the Walt Disney World Swan and Dolphin Resort using his frequent-stayer points, he’s surprised by a $10-a-night resort fee, disclosed only after his room is confirmed. What’s more, he’s told the fee is required by state law. Is it — or is he owed a refund?
It’s the little things that matter.
David Willard is offered help with making a booking at a Disney Vacation Club — a promise Disney reneges on after his salesman goes on medical leave. Is there any way to get Mickey to keep his word?
As Joyce Dunne was checking out of Disney’s Grand Floridian Resort & Spa in Orlando recently, a cast member slipped her some bad news: Her Honda minivan had been damaged by the parking valet.
To say that Michael Harr-Trueblood’s 10-day cruise aboard the Disney Wonder was disappointing might be an understatement.
Pamela Metcalf Kunelis and her husband miss their Disney vacation because of a misunderstanding. Her airline will allow her to redo the vacation, but Disney wants $500 for new hotel rooms, and it refuses to make an exception. Should it?
In one video, a little boy dances during a parade at Disney’s Magic Kingdom. In another, a young girl dressed as a princess embraces her father. And in a third, two women explore Cinderella Castle.
This was supposed to be a post about Mickey’s Not So Scary Halloween Party at Disney World, which we attended on Friday evening. It was great fun, like last year, except that we stayed for the parade. The kids loved it.
After Terry Thompson’s daughter runs away from home, she cancels her Disney World vacation. But her travel insurance company refuses to refund $588 in airline tickets. Can’t Disney help? Mickey says it’s beyond his control. But is it?
Chuck Thompson is the author of the just-released book, To Hellholes And Back: Bribes, Lies, and the Art of Extreme Tourism, a follow-up to his wickedly funny Smile When You’re Lying, a takedown of the travel writing business. So where are the hellholes? Congo, India, Mexico City and — “most feared of all,” Disney World. I asked him to explain.
When it comes to customer service, Disney is often held to high — some would say unreasonably high — standards. As someone who lives in Orlando, I’ve seen it firsthand. People come here expecting everything about their theme park experience to be absolutely perfect. When it isn’t, I hear about it.
When it comes to this weekend’s Travel Troubleshooter column about a Disney vacation that lacked a little magic, there’s no middle ground. Either you side with the unhappy visitor whose monorail broke down and whose room wasn’t up to his standards, or you believe the real victim was the Mickey, who compensated the customer in the end.
Troy Pelias and his extended family have a disastrous Disney vacation, featuring everything from a broken-down monorail to confusing meal plans. But his complaints are being ignored. What can he do to get Mickey’s attention?
Let’s say your cruise is cut short by the outbreak of a gastrointestinal virus. You spend most of your vacation quarantined in your cabin. Should you pay for it?
Elliott is consumer advocate 
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