I’ve been taking the predictable flack from the Flyertalk crowd after my recent tirade against loyalty programs. I don’t mind; I’m well-protected here in Orlando’s Green Zone. Since we talk about right and wrong on this site frequently (see this morning’s post about the ethics of double-dipping on an insurance claim) I thought I’d share [...]
DISHONEST
Air travel sure can be a confusing experience. Just ask Patricia Lapadula, who recently bought a ticket on United Airlines through Cheaptickets.com. At least that’s what she thought.

Elliott is consumer advocate
WHAT'S YOUR PROBLEM? If you're having trouble with a travel business - any business - and you've reached a dead end, maybe I can help. Send me an