When Suzan French wants to add her daughter to her family mobile phone account, an AT&T representative promises that it won’t cost any more than she’s already paying. But once she makes the change, her AT&T bills go up by $10 per month. Can our advocates help French get this additional amount to go away?
When a customer service representative at Amerisleep makes a massive pricing mistake, Kimber Ashrafi wants the company to hold him to it. How massive? We’re talking a $1,759 discount. Oops.
In travel, discounts follow disaster. Whether it’s Paris, Brussels or Orlando — after tragedy strikes a tourist destination, you can
Do online travel agencies make things up in order to keep your hard-earned money?
Verizon promises Allen Myers $35 in monthly discounts on his bill, and he has it in writing. So why isn’t
Sprint promises Jennifer Thomas a discount, but it doesn’t come through. Can she force the phone company to honor its
If you think you can beat a travel company at its pricing game, then meet Ron Faul.
When Denise Mendoza “upgrades” her Sprint account, the discount she had for years is gone. Is there any way to get it back?
Groupon is a bargain website that promises daily deals and “unbelievable” customer service. But Stuart Lord says he got neither
If you’ve ever fudged a few facts to get a hotel discount, you’re not alone. Almost 3 in 10 hotel guests admit they stretched the truth to save a few bucks, according to a new survey.
Every now and then, it’s useful to take a peek behind the scenes in the travel industry to see how the machinery works. But don’t stare — it could drive you mad. That’s what almost happened to me when I tried to mediate the case between Jerri Olsen and Carnival Cruise Lines. Before you continue, a warning: The following case contains information that some travel agents might find offensive.