If you’ve ever fudged a few facts to get a hotel discount, you’re not alone. Almost 3 in 10 hotel guests admit they stretched the truth to save a few bucks, according to a new survey.
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Every now and then, it’s useful to take a peek behind the scenes in the travel industry to see how the machinery works. But don’t stare — it could drive you mad. That’s what almost happened to me when I tried to mediate the case between Jerri Olsen and Carnival Cruise Lines. Before you continue, a warning: The following case contains information that some travel agents might find offensive.
Elliott is consumer advocate 
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WHAT'S YOUR PROBLEM? If you're having trouble with a travel business - any business - and you've reached a dead end, maybe I can help. Send me an