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Too much luggage + too short connection = “total nightmare” flight on Delta

July 21, 2009

Vivian Rouleau missed her connecting flight to Akron, Ohio, because of baggage. Not hers, but everyone else’s. Worse, her airline didn’t seem to care about the resulting connection problem, even though it seemed to be entirely preventable.

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American Car Rental Association chief: I’m “adamantly opposed” to à la carte pricing

April 24, 2009

Times are hard for car rental companies. No one knows that better than Robert Barton, chief operating officer for U-Save Car & Truck Rental and president of the American Car Rental Association. Times are also hard for car rental customers, who are experiencing new fees, surcharges and higher prices. I asked Barton to explain what’s happening, and what the industry plans to do.

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