Kathleen Pierz is one happy Continental Airlines customer this morning. After a series of misunderstandings involving Delta Air Lines’ codesharing agreement with Continental, she’s been shown the ultimate courtesy. Delta might have another word for it, though. Here’s the situation: Last fall, Pierz booked a codeshare flight through Delta on Orbitz. When she checked in, [...]
Delta Airlines
This is an interesting twist. Remember the Continental/ExpressJet tarmac incident earlier this month? Everyone was quick to blame the airline for holding passengers overnight against their will. Now, a preliminary investigation by the Transportation Department has found that Mesaba, a regional carrier owned by Delta Air Lines, was the likely culprit.
It’s Thursday, and there’s still no announcement that Delta Air Lines and Northwest Airlines will merge. Frustrating for shareholders and airline beat reporters? Yes. But a Godsend for air travelers, who would almost certainly benefit from a more competitive airline industry.
Elliott is consumer advocate 
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