As any new parent knows, air travel with young kids isn’t always easy. But few experiences come close to the Suelings’ Thanksgiving flight from Westchester County to Atlanta on Delta Air Lines.
Delta Air Lines
Patricia Sweeney says she suffered multiple bug bites on a recent Delta Air Lines flight from Atlanta to New York. “The bites were most likely bed bugs or fleas,” she says. “I had a severe reaction to them and developed an infection.”
We got yet another painful reminder of how fee-crazy the airline industry has become when this video clip went viral yesterday. As if we needed one.
This may be one of the oddest cases I’ve ever been involved in. It’s particularly upsetting because someone, somewhere pushed a wrong button and made the problem impossible to fix.
Back in October, Sandy Antiporda and her husband flew from San Francisco to Venice on Delta Air Lines. But a scheduled stopover in New York became a layover when their plane had engine trouble.
Ted Oehlerking’s flight from Bremen, German, to Seattle, via Amsterdam was canceled all the way down the line. Although his airline, KLM, put him on the next available flight and upgraded him, it didn’t offer him any financial compensation for the delays.
Booking a flight online may be convenient, but it’s far from problem-free. Just ask Charles Bornheim, whose son is holding an extra airline ticket he booked through Orbitz.
Dotti Cahill thought she had a $150 ticket credit on Delta Air Lines. She thought wrong.
Federal law says an airline can’t limit its liability for lost, damaged or delayed baggage to less than $3,300 per passenger. But if you’re flying on Delta Air Lines, you might have thought otherwise.
Cruise refunds. There, didn’t your blood pressure just go up? Mine sure did.
I met Allison Ausband, Delta Air Lines’ vice president for reservations sales and customer care, earlier this year in Atlanta after she’d taken over for Perry Cantarutti. I followed up with her earlier this week to see how her new job was going. Here’s our interview.
Loyd Jobe’s honeymoon doesn’t get off to a good start when his flight is canceled. His airline sends the newlyweds on their vacation the next day, but they must pay for an extra night in their hotel. Is that fair?
Here’s what happens when an airline can’t get its story straight. It ends up with a passenger like John Campagna, who nearly forced to abandon his “babies” in Honolulu.
Whenever I write anything about expiring frequent flier miles, I invariably get a comment or two from a grizzled road warrior who says: Serves ya right — you were warned!
Lizelle Figueroa calls Expedia to hold her ticket to California. But shortly after that, she’s rushed to the hospital, where she spends five weeks. When she’s released, she finds out that her online agency has bought the ticket. Now it won’t give her a refund. Did Expedia misunderstand her request? And will she get her money back?
Elliott is consumer advocate 
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