Next time you fly, keep your boarding pass. Especially if you collect frequent flier miles. And especially if your airline is playing the codeshare game.
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Delta Air Lines
If you’re a frequent flier, maybe you covet a Delta Reserve American Express Card. It offers access to Delta’s Crown Room, a first-class companion certificate and a generous 10,000-mile bonus when you sign up.
I don’t know whether to laugh or cry at this story. In the olden days — before “no waivers, no favors” — fees were routinely overlooked by helpful ticket agents. But in the era of ancillary revenues, where airline employees are evaluated based on the amount of money they collect from passengers, even a few dollars can be cause for celebration.
If you collect frequent flier miles, you already know what happens when you don’t play by the rules. You know there are exceptions to the rules. But what if you play by the rules, and still lose?
Turns out Delta Air Lines’ frequent flier miles don’t expire after all.
Just as Delta Air Lines announced plans to raise its checked baggage fees, another carrier appears to be quietly considering charging its customers for the first piece of checked luggage.
Question: I’ve been saving my Delta Air Lines frequent flier miles for many, many years to take my wife on a 20th anniversary trip this year. I received all of my statements by regular mail. A few months ago, I asked the airline for a PIN number so I could look at my account online, [...]
Perry Cantarutti is the vice president for sales and customer care at Delta Air Lines, the airline’s top customer-service position. I wanted to find out his tips for getting better customer service from an airline — particularly his. So I asked.
So you think that after criticizing the tarmac troopers recently, I’ll lay off my monthly series on the tarmac delay hall of shame.
Dale Nielsen did everything he could to confirm his Delta Air Lines flight from Los Angeles to Honolulu. He booked the trip through an online agency that offered a notification of flight schedule changes. He called his airline. It wasn’t enough.
It looks as if the airlines have no intention of loosening their inflexible change fee requirements to prevent a Swine Flu outbreak on planes. The Federal Aviation Administration has confirmed that it has begun testing hand sanitizers for flammability, and at least one source close to the agency says carriers intend to deploy bottles of the gel on their planes as flu season gets underway.
This is not about war. Or politics. It’s about the personal sacrifice soldiers are making.
A legacy airline with outstanding customer service? Give me a time machine, and I’ll show you one.
Airlines are really getting carried away with these luggage fees. Last week, I noted that carriers are effectively demanding a ransom in exchange for transporting our personal property. I suggested they might try being more upfront about their fares.
Vivian Rouleau missed her connecting flight to Akron, Ohio, because of baggage. Not hers, but everyone else’s. Worse, her airline didn’t seem to care about the resulting connection problem, even though it seemed to be entirely preventable.
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