When Sherri Liles’ flight on Lufthansa is changed, she and her husband lose their prepaid bulkhead seats. They’re still waiting for Lufthansa to refund their prepayment. Can our advocates speed things up?
An American Airlines representative promises Kolby Harold that her refund will arrive in five days. But it doesn’t. And now there’s no record of that conversation. Can anything be done?
When Haris Khan participates in a cashback program with LivingSocial, it shortchanges him by $130. Can this advocate help him find the money?
Many of the cases our advocates handle involve securing refunds for travelers from companies that are slow to issue them. Colby Shaw has the opposite problem.
Jessica Oelcher booked a stay at the Hard Rock Hotel in Cancún. She had to cancel the trip and was told that her $1,900 prepayment was refundable, less a $600 penalty. But, she didn’t receive the refund. Can we help her obtain her refund from the Hard Rock Hotel?
If an airline offers you compensation in the form of a voucher, be sure you understand the rules and conditions that come with it. Andria Benjamin of the United Kingdom didn’t. That led to a dispute with American Airlines that she couldn’t win.
When Elizabeth McKelvey needed to cancel her flight on Virgin Atlantic, it gives her a waiver to rebook her ticket at a future date — but then won’t honor the waiver. Can our advocates help McKelvey secure a refund for the cost of her ticket?
When Leslie Hammond’s flight to London is canceled, she calls off her vacation. Why won’t American Airlines refund her ticket?
Even though Sampath Radhakrishna cancels his son’s airline ticket within 24 hours, his refund is missing in action. Now his credit card bill is due. Can the airline expedite the refund?
British Airways owes Denis Barreto a refund, and promised to send it to him. But that was eight months ago.
Expedia promises Victor Wilson a refund on his airline ticket after a rebooking goes bad. Where’s the money?
When David Abelson purchased roundtrip airfare to Vienna, he learned a valuable lesson about passport requirements. Unfortunately, he learned them just a little too late to save his vacation.
Julien Hoffman is looking for a refund from South African Airways. But apparently, he’s not looking hard enough.
Laurie Holden and her husband flew to Ireland on a ticket booked through Orbitz, but the flight there was on Finnair, and her domestic return connection was on American. Sounds like a codeshare mouthful, right?
When Livia Weingarten’s Spirit Airlines flight is delayed until the next day, the airline promises to cover the cost of overnight accommodations for the passengers. But Spirit refuses to honor the promise. Can our advocates persuade Spirit to help Weingarten?
Thelma Tanner buys tickets for herself and her daughter on Greyhound, but they can’t use them. She returns the tickets but receives nothing. Can our advocates help her?
Things did not go as planned when Vera Martignetti took a shore excursion offered by Roberts Hawaii on a recent cruise. But it’s a good thing Martignetti knew where to turn for help.
Have you seen the movie Terminal and wondered how you would cope if you were stuck in an airport and couldn’t leave? Well, Michel Gallet found out the hard way.
When Eileen Swindling books two American Airlines tickets, the airline sends her a confirmation. When she’s charged more than the amount in the email, she expects a fast refund. But she doesn’t get one. Can our advocates help?
When a flight is canceled because of bad weather, passengers can expect to be rebooked — or a prompt refund. But that doesn’t always happen.
After Scott Shell’s one-way flight from Boston to Nantucket, Mass., was grounded, he asked Expedia for a full refund.
Three months later, he’s still waiting.
After Alan Mileski’s wife passes away, he asks United Airlines for a refund on the couple’s airline tickets. Two years