It’s not your imagination. Congress seems to be paying closer attention to travelers’ welfare.
delay
The Halloween weekend stranding of more than 1,000 airline passengers at Bradley International Airport in Hartford, Conn., brought the tarmac delay activists out in full force again, pushing for new laws that they claim would prevent lengthy ground delays.
From the “gotcha” fees that can double the price of your trip to being roughed up by airport screeners, there’s no shortage of issues to get mad about in the travel business.
Christine Glovier didn’t have an ideal travel experience when she flew from Philadelphia to Manchester, NH, on US Airways. But is an apology enough for what happened?
JetBlue flight 686 from Washington to Boston was delayed by a few hours on April 13, which wasn’t a big deal to most of the passengers. Except to Lonn Waters and his girlfriend, who planned to catch an Icelandair flight to Keflavik, Iceland, later that evening.
Norm Schoenfeld is no stranger to bad service, particularly bad airline service. As a retired CEO, he’s flown millions of miles, encountering the occasional missed connection, delay, and lost luggage.
I’ve been weighing this case for several months, and still can’t decide what to do. Maybe you can help.
About half an hour into the redeye flight from Maui to Los Angeles last Wednesday, the cabin lights abruptly flashed on. But that didn’t wake me up. It was the captain’s announcement that jarred me to alertness. “We’ve had a fire in the forward galley,” he said with the professional detachment you’d expect from an [...]
Taking your money is a lightning-fast procedure for an airline (indeed, for any business accepting credit cards). A minute after you’ve pushed the “buy” button, your credit card account is debited.
Getting to the airport on time doesn’t cut it anymore. Just ask Mayura Hooper, who missed her Spirit Airlines flight from New York’s LaGuardia Airport to St. Thomas in the Virgin Islands during the holidays.
Back in October, Sandy Antiporda and her husband flew from San Francisco to Venice on Delta Air Lines. But a scheduled stopover in New York became a layover when their plane had engine trouble.
Tarmac-delay rule gives air travelers more respect
Looks as if Pinnacle Airlines, a regional carrier for Delta Air Lines, may be the first carrier to run afoul of the government’s new three-hour rule for tarmac delays.
A new study by a team of aviation consultants which claims the government’s new tarmac delay rule will cost the flying public $3.9 billion during the next two decades, is making waves in the aviation industry and beyond.
There’s a saying I used to hear a lot when I lived in the Florida Keys: Mañana doesn’t mean “tomorrow” — it just means “not today.”
Elliott is consumer advocate 
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