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DEBIT CARD

No rental car — but they still have my money

January 17, 2009

Kay Rihn reserves a nonrefundable rental car through Hotwire and uses a payment system that allows her to send a check. When she doesn’t receive a confirmation from the online agency, she mails a check anyway. Turns out she doesn’t have a reservation. But her money? It’s gone.

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Elliott is consumer advocate Christopher Elliott's site. You'll find everything you need here to fix your travel-related problems. For all other consumer grievances, please see On Your Side.
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No rental car — but they still have my money

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